Alan Hernandez
HYATTSVILLE
Summary
Dedicated healthcare professional with experience in patient care, administrative support, and medical office operations. Strong background in patient interaction, insurance verification, and medical documentation. Passionate about improving patient experiences and ensuring efficient healthcare services. Seeking a role in patient services or clinical support.
Overview
4
4
years of professional experience
Work History
Receptionist
Montgomery Sports Medicine Center
05.2023 - Current
- Scheduled and confirmed appointments, managing daily calendar operations.
- Assisted patients with inquiries, resolving issues and escalating when necessary.
- Maintained and organized electronic medical records for efficiency.
Patient Care Navigator
Mary's Center
11.2022 - 03.2023
- Verified patient demographics and insurance details, ensuring accurate records.
- Processed payments and assisted with discount applications for financial aid.
CNA
Capital Diagnostic Laboratory
01.2022 - 09.2022
- Conducted COVID-19 testing for students and staff across multiple locations.
PT Technician
Physical Therapy & Sports Medicine Center
02.2021 - 01.2022
- Assisted patients with treatment exercises and monitored their progress.
- Maintained detailed logs of treatments and equipment usage.
Education
BS - Computer Science
UNIVERSITY OF MARYLAND
College Park, MD08-2025
Skills
Patient Care & Support
Electronic Medical Records (EMR) Management
Bilingual: English & Spanish
Timeline
Receptionist
Montgomery Sports Medicine Center
05.2023 - Current
Patient Care Navigator
Mary's Center
11.2022 - 03.2023
CNA
Capital Diagnostic Laboratory
01.2022 - 09.2022
PT Technician
Physical Therapy & Sports Medicine Center
02.2021 - 01.2022
BS - Computer Science
UNIVERSITY OF MARYLAND
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