Alana Burnstein
Gaithersburg
Summary
Hair salon receptionist with one year of experience in delivering exceptional customer service and managing appointment schedules in a fast-paced environment. Skilled in effectively communicating with clients and stylists, ensuring smooth salon operations. Demonstrates strong problem-solving abilities and attention to detail, contributing to a positive client experience and overall salon success.
Overview
2
2
years of professional experience
Work History
Cashier
The Lube Center
Gaithersburg
10.2025 - 03.2026
- Processed customer transactions using point-of-sale system, ensuring accuracy in cash handling and credit card operations for seamless customer experience.
- Delivered friendly and attentive customer service, addressing customer inquiries about services and promotions to enhance satisfaction.
- Maintained a clean and organized cashier station and waiting area.
- Conducted inventory checks and restocked retail items to maintain product availability and presentation.
Hair Salon Receptionist
Aurelia Salon
Gaithersburg
04.2024 - 06.2025
- Greeted clients in a friendly and professional manner, creating a positive first impression of the salon
- Managed high volume of incoming calls, scheduling appointments and addressing client inquiries to optimize client flow
- Checked clients in and out using salon software system, accurately recording services rendered and collecting payments
- Effectively communicated with stylists to coordinate appointment schedules and accommodate last-minute changes
- Resolved customer complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction
- Maintained an organized reception area, ensuring cleanliness and tidiness at all times
- Supported salon operations by performing administrative tasks such as filing paperwork and organizing supplies to maintain efficient workflow
Education
High school diploma -
State Department of Education
12-2023
Skills
- Cash handling
- Point-of-sale operations
- Basic math skills
- Computer proficiency
- Time management
- Attention to detail
- Customer service
- Communication
- Problem Solving
- Teamwork
- Adaptability/Flexibility
- Active listening
- Strong work ethic
Languages
English
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Cashier
The Lube Center
10.2025 - 03.2026
Hair Salon Receptionist
Aurelia Salon
04.2024 - 06.2025
High school diploma -
State Department of Education