Alaunyae' Rutherford
Bowie
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Crew Member Shift Manager
Potomac Hospitality Group
03.2024 - 10.2024
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Retail
5 Star Beauty
01.2023 - 09.2023
- Recommending products that fit the client's needs, preferences, and budget, and explaining how the products work
- Responding to customer questions and complaints
- Making sales, processing returns, and maintaining a balanced cash register
Evening Babysitter
Daycare & Preschool
09.2020 - 09.2023
- Responsible for overseeing the care of children 1-9
- Prepare meals
- Practice safe playing, Collaborating and communicating with parents and family members important details and information
- Document feedings and bathroom
Admissions Representative
Six Flags
07.2022 - 10.2022
- Welcome and greet all guests as they enter the park while accounting for tickets for each person entering
- Operate computerized season pass system, responsible for entering guest information, taking digital photos and processing the season pass card
- Provide superior guest service for all guests
- Maintain an organized register for sale of products
- Handle ticket and Season Pass transactions, greet guests while monitoring ingress and egress of persons entering and exiting the park
Education
High School Diploma -
Suitland High School
Suitland, MD05-2023
Skills
- Customer service focus
- Workplace safety
- Team motivation
- Employee training
- Crew leadership
- Multitasking
- Active listening
- Organizational skills
Timeline
Crew Member Shift Manager
Potomac Hospitality Group
03.2024 - 10.2024
Retail
5 Star Beauty
01.2023 - 09.2023
Admissions Representative
Six Flags
07.2022 - 10.2022
Evening Babysitter
Daycare & Preschool
09.2020 - 09.2023
High School Diploma -
Suitland High School
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