Summary
Overview
Work History
Education
Skills
Timeline
Generic

Albano Hoxhaj

Bethesda

Summary

Dedicated Hospital Corpsman eager to leverage many years of military experience into a professional role. Highly competent in direct and indirect patient care offers suggestions to improve care and patient outcomes.

Compassionate Hospital Corpsman known for high productivity and efficient task completion. Skilled in emergency medical response, patient care coordination, and medical record management. Excel in communication, empathy, and teamwork to ensure optimal patient care and support to medical staff.

Focused professional with extensive experience in field triage and emergent medical care. Responds to dispatch directions and assesses accident scenes, illnesses and injuries to provide timely care. Assesses patient needs and communicates with dispatchers and healthcare facilities to arrange further treatment.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Hospital Corpsman

US Navy
Bethesda
09.2023 - Current
  • Prepared medications as prescribed by physicians and administered them to patients.
  • Performed both emergency and routine medical procedures in high-pressure environments.
  • Ensured compliance with infection control protocols within the hospital setting.
  • Calmed patients by carefully explaining each step and remaining composed.
  • Performed medical duties for preventive and unscheduled care by conducting lab work, x-rays, phlebotomy and IV fluid administration.
  • Collaborated with medical personnel to quickly treat and transport patients.
  • Reported infectious disease cases to appropriate medical authorities.
  • Adhered to all safety regulations while providing quality care to patients.
  • Assisted physicians in the diagnosis, treatment and management of patient care.
  • Communicated with nurses and emergency service personnel to get patients immediate care.
  • Established strong relationships with other healthcare professionals.

Restaurant Server

Il Fiore Restaurant
Collingswood
02.2022 - 05.2022
  • Greeted and addressed guest requests to provide timely and personable service.
  • Memorized menu offerings, restaurant promotions and specials.
  • Checked on assigned tables proactively and consistently to assess guest needs, refill beverages and deliver items such as condiments and napkins.
  • Communicated with guests to discover needs and preferences and made targeted menu recommendations.
  • Assisted with maintaining clean and orderly environment at all work stations.
  • Addressed complaints or issues, escalating when necessary to restore customer satisfaction.
  • Managed orders to foster quality and efficiency, delivering food and beverage items as soon as possible.
  • Documented guest food and beverage orders and entered information into point-of-sale system.
  • Collaborated with hostesses and bus staff to report available tables or cleaning needs.
  • Explained menu item ingredients and preparation methods to assist decision-making for customers with dietary restrictions.
  • Uphold high sanitation and safety standards while delivering and serving food.
  • Transported food products, cleaned tables and counters and stocked dining room supplies.
  • Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
  • Kept hostess team informed of table progression and availability.
  • Cleaned and reset tables quickly between each customer group.
  • Took orders, made drinks, served food and provided refills for guests.
  • Handled multiple tables at once with high service quality.
  • Entered orders, delivered food and beverages and processed payments.
  • Balanced trays with care to successfully deliver large volumes of food quickly.
  • Picked up trash and removed spills promptly to keep dining area fresh and inviting.
  • Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
  • Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets.
  • Assisted guests with making menu choices and took note of special requests.
  • Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
  • Monitored tables, handled requests, kept drinks refilled and offered menu recommendations.
  • Greeted all guests with smile and friendly greeting.
  • Restocked stations regularly to promote team productivity and meet customer needs.

Customer Service Representative

Green Alba Call, Pipol, XlWorld, Top Contact, ForContact.
Vlorë
03.2013 - 12.2021
  • Communicated new and relevant information to customers and followed up on promises.
  • Utilized computer systems to research and record account information.
  • Answered calls or emails from customers and assisted with special requests or resolving complaints.
  • Engaged members in conversation to offer products and services to meet needs and goals.
  • Built strong knowledge of product line to assist customers in selecting products.
  • Informed customers and professionals on eligibility, benefits, claims payment and authorizations.
  • Directed phone calls to shorten service time and steer conversations towards targeted solutions.
  • Processed customer product orders in collaboration with third-party fulfillment vendor.
  • Responded to customer questions and complaints and documented consumer communications.
  • Answered incoming calls and assisted customers with questions.
  • Addressed customer concerns and complaints and resolved issues promptly.
  • Assisted associates with problem resolutions.
  • Returned customer calls and responded to inquiries and complaints.
  • Placed outbound calls to existing members to provide additional consultation on products and services.
  • Communicated with clients over phone, email and chat platforms.
  • Responded to questions and followed up on customer interactions.
  • Answered inbound calls to greet and assist customers with various needs and questions.
  • Outbound Telemarketing for Telecommunication Services.
  • Teleselling through Cold Calls, Energy & Gas.
  • Assisting Customers setting up an account & depositing/investing money on Forex Exchange.

Plumber

Vlorë
08.2020 - 02.2021
  • Visited potential customers to offer bids for plumbing services.
  • Replaced washers in leaky faucets, mended burst pipes and opened clogged drains to repair and maintain plumbing.
  • Filled pipe system with water or air and read pressure gauges to identify leaks.
  • Used pipe-bending machine or block and hands to bend pipe to required angle.
  • Responded to trouble calls or emergency conditions to analyze work requests and foster timely execution and completion.
  • Promoted conservation by designing water-conservation fixtures and pipeline systems.
  • Inspected existing structures and plumbing to assess needs and estimate the expected costs.
  • Welded and brazed pipe joints and fittings.
  • Assembled, installed, maintained, or repaired plumbing fixtures using correct procedures and hardware.
  • Used saws, cutting torches, pipe threaders and pipe benders to complete daily functions.
  • Installed and set up appliances such as dishwashers and water heaters to complete customer projects.
  • Followed specifications to assemble pipes, tubes and related equipment.

Personal Trainer

New Body Gym
Vlorë
04.2020 - 11.2020
  • Developed and implemented tailored exercise regimens meeting client needs.
  • Offered quality personal and small group training sessions to acquire new clients.
  • Delivered fitness experiences to support customer efforts to meet short- and long-term fitness goals.
  • Built client base by conducting orientations and organizing personal training sessions.
  • Instructed members on proper use of club equipment and exercise techniques.
  • Prepared comprehensive fitness programs based on client goals with appropriate exercises and nutritional plans.
  • Met goals for training enrollment and customer retention to support company financial success.
  • Helped members get started on fitness journey by discovering new group fitness classes or signing individuals up as new personal training clients.
  • Motivated and inspired clients to achieve results and reach goals.
  • Demonstrated the proper and safe use of training equipment to minimize safety issues and help each person achieve the best results.
  • Provided education on fitness and nutrition, and encouraged clients to maintain healthy weight through nutritional guidance.
  • Developed personal training client base by building retention and getting referrals.
  • Provided unique training experience by customizing programs, encouraging customers to continue with program.
  • Adjusted, maintained and operated fitness equipment and showed members how to get maximum benefit by using equipment correctly and safely.
  • Designed customized programs for clients at all fitness levels, tailoring content to customer's goals and health.
  • Helped participants boost their physical stamina to increase their benefits obtained from fitness routines.

Customer Service Supervisor

C & D Voice
Vlorë
05.2018 - 06.2019
  • Monitored day-to-day activities across customer support operations.
  • Addressed escalated customer complaints and implemented solutions to restore satisfaction.
  • Determined task priorities and coordinated staff workflow to meet service demands.
  • Directed phone calls to shorten service time and steer conversations towards targeted solutions.
  • Developed collaborative partnerships with customers and internal business partners to build successful solutions to diverse problems.
  • Supervised staff and provided assistance to meet department and organizational goals.
  • Studied company products and services to maintain relevant knowledge and deliver top-notch service.
  • Oversaw telephone and email outreach to current and prospective customers.
  • Reviewed staff performance and provided performance appraisals and recommendations for improvement.
  • Used database and software programs to obtain and communicate information.
  • Monitored workflow queue to ensure adequate distribution of work across available personnel.
  • Coordinated with management to review unit performance.
  • Used business development frameworks and strategic growth strategies to develop short- and long-term customer service plans.
  • Shared relevant tools with customers as necessary to reduce support call frequency.

Education

Plumbing Certificate - Plumber

Professional School
Vlorë, Albania

High School Diploma -

Dijetari
Vlorë, Albania

Skills

  • Hardworker
  • Customer Service Responding to Difficult Customers
  • Translation and Interpretation Services
  • Issue and Complaint Resolution
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Upselling Products and Services
  • Creative Problem Solving
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Retail Marketing
  • Product Sales
  • Problem Resolution
  • Multi-Line Telephone Operations
  • Staff Training
  • Sales Closing
  • Product Knowledge
  • Brand Representation
  • Call Center Procedures
  • Client Communication
  • Team Development
  • Lead Generation
  • Fast Learner
  • Medication administration
  • Infection control
  • Patient communication
  • Emergency response
  • Medical documentation
  • Patient assessment

Timeline

Hospital Corpsman

US Navy
09.2023 - Current

Restaurant Server

Il Fiore Restaurant
02.2022 - 05.2022

Plumber

08.2020 - 02.2021

Personal Trainer

New Body Gym
04.2020 - 11.2020

Customer Service Supervisor

C & D Voice
05.2018 - 06.2019

Customer Service Representative

Green Alba Call, Pipol, XlWorld, Top Contact, ForContact.
03.2013 - 12.2021

Plumbing Certificate - Plumber

Professional School

High School Diploma -

Dijetari
Albano Hoxhaj