Alease Walker
Baltimore
Summary
Dynamic customer service professional with extensive experience and excelling in complaint resolution and payment processing. Known for reliability and punctuality, I consistently enhance customer satisfaction through effective communication and tailored service. Proficient in POS systems, I thrive in fast-paced environments, ensuring seamless operations and positive guest experiences.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier
Hazelwood Inn
03.2021 - Current
- Executed customer transactions with precision utilizing cash register and point-of-sale systems.
- Facilitated customer inquiries and resolved issues promptly to enhance overall satisfaction.
- Ensured cleanliness and organization of checkout area to enhance customer experience.
- Facilitated collaboration among team members to optimize operations during peak hours.
Dietary Associate
Brittonwoods Post Acute Care
01.2018 - 03.2021
- Assisted in meal preparation, ensuring adherence to dietary guidelines and resident preferences.
- Delivered meals to residents, providing personalized service and addressing dietary restrictions effectively.
- Maintained cleanliness and organization of kitchen and dining areas, promoting a safe food service environment.
- Supported food inventory management by tracking supplies and notifying staff of shortages promptly.
- Collaborated with nursing staff to communicate dietary needs and changes for resident care plans.
- Implemented daily sanitation protocols, enhancing overall kitchen hygiene standards consistently.
- Ensured timely delivery of meals to patients, maintaining a high level of customer service and satisfaction.
Warehouse Worker
Amazon
06.2016 - 01.2018
- Operated forklifts and pallet jacks to move inventory efficiently.
- Organized and maintained stock levels, ensuring timely order fulfillment.
- Assisted in training new staff on safety protocols and operational procedures.
- Conducted quality checks on incoming and outgoing shipments for accuracy.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Customer Service Representative
Walmart
02.2013 - 05.2016
- Assisted customers with inquiries, ensuring timely and accurate information delivery.
- Processed transactions efficiently to enhance customer satisfaction and loyalty.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained knowledge of product offerings to provide tailored recommendations to customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
GED -
The Virginia Department of Education
101 N 14th Street, Richmond,VA 2321908.2011
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Guest services
- Payment processing
- POS system operation
- Refund handling
- Payment collection
- Data entry proficiency
- Drawer management
- Phone etiquette
- Quality assurance
- Positive and professional
- Employee training
- ID verification
Timeline
Customer Service Cashier
Hazelwood Inn
03.2021 - Current
Dietary Associate
Brittonwoods Post Acute Care
01.2018 - 03.2021
Warehouse Worker
Amazon
06.2016 - 01.2018
Customer Service Representative
Walmart
02.2013 - 05.2016
GED -
The Virginia Department of Education