Summary
Overview
Work History
Education
Skills
Timeline
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Alecia Coltrane

Baltimore,MD

Summary

To build a long-term career in customer-service with opportunities for career growth. I would like to enhance my educational and professional skills in a stable and dynamic workplace. I am a team player in a people-oriented organization; Where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

Overview

15
15
years of professional experience

Work History

School Bus Monitor

Durham School Bus Service
06.2021 - Current
  • Assist students with entering or exiting the bus in the safety manner.
  • Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
  • Worked with bus driver and parents to meet specialized needs of passengers.
  • Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
  • Communicated with bus drivers, contractors and schools regarding route changes.
  • Maintained clean and sanitary bus by cleaning and removing trash at end of each route.

Flex Shopper

Amazon Prime Now
01.2020 - 10.2021
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Student Aide

Delta-T Group
08.2019 - 06.2021
  • Supported classroom management by maintaining a clean and orderly learning environment.
  • Organized materials for lessons and activities, enabling efficient transitions between topics within the classroom setting.
  • Developed rapport with diverse groups of students through active listening skills while offering academic guidance.
  • Managed resources effectively, maintaining an organized inventory of educational materials for easy access during classroom instruction.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.

Sale Associate

The Home Depot
01.2019 - 11.2019
  • Associates will intact with customer over the phone or in store, to ensure that great customer service.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • To provide customer with information about products location, also products on the shelf in the paint department.
  • Inform customer of the different types of paint used for interior, exterior, masonry, porch, concrete stain, waterproofing for concrete flooring.
  • Along with wood stains, polyurethane, Deck cleaner, Deck stain, waterproofing stain and sealer, including advanced deck over paint.
  • Prepared merchandise for sales floor by pricing or tagging.

Amazon Assiocate

Amazon Fulfillment Center
07.2017 - 08.2018
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.

Student Aide

The Regeneration Project Inc.
02.2010 - 07.2017
  • Provided specialized instruction for students with special needs and learning disabilities.
  • Met students’ classroom needs and ensured complete understanding of all course work.
  • Evaluated and track student progress. Strengthened student skills in collaboration with the classroom teacher/special education teacher.
  • Observed students behaviors, recorded activities, and reported to the classroom teacher and school administrator.
  • Administered and monitored student time-outs.
  • Worked with teachers and administration to develop action plans to facilitate the learning progress and behavior interventions.
  • Engaged students in a positive learning environment with effective communication and learning strategies.

Education

Some College (No Degree) - General Studies

Baltimore City Community College
Baltimore, MD

High School Diploma -

Lake Clifton/Eastern Senior High School
Baltimore, MD
06.2002

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Discrete trial training
  • Token economy systems
  • Reinforcement procedures
  • Natural environment training

Timeline

School Bus Monitor

Durham School Bus Service
06.2021 - Current

Flex Shopper

Amazon Prime Now
01.2020 - 10.2021

Student Aide

Delta-T Group
08.2019 - 06.2021

Sale Associate

The Home Depot
01.2019 - 11.2019

Amazon Assiocate

Amazon Fulfillment Center
07.2017 - 08.2018

Student Aide

The Regeneration Project Inc.
02.2010 - 07.2017

Some College (No Degree) - General Studies

Baltimore City Community College

High School Diploma -

Lake Clifton/Eastern Senior High School

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Alecia Coltrane