JOSEPH MIRANDA
Gaithersburg,MD
Summary
Dedicated and organized manager with 18 years of expertise in process improvement and team leadership. Demonstrates a proven track record in enhancing workflow efficiency and reducing operational costs. Skilled in leading teams to adopt new technologies and best practices, ensuring high accuracy and compliance across all processes.
Overview
18
18
years of professional experience
Work History
Inside Sales Representative
Beer Farm
08.2024 - Current
- Led cross-functional teams, including outside sales representatives, marketing, delivery and Inventory departments, to generate leads and successfully close sales.
- Spearheaded new account setups, established customer credit, and implemented streamlined payment processes.
- Optimized CRM systems by ensuring precise and timely updates on contact logs and account records.
- Consistently achieved and surpassed sales targets and quotas, significantly contributing to the company's revenue growth.
- Established and accomplished company-defined sales goals with a results-driven approach.
- Continuously stayed informed on company offerings and industry trends to ensure competitive advantage.
- Excelled in a self-directed work environment, independently managing daily operations and making strategic decisions.
- Boosted sales by executing the complete sales cycle, from initial lead engagement to successful conversion and closing.
- Collaborated with managers to relay customer feedback and suggest operational improvements in response to emerging market trends
Store Manager
424 Wine & Spirits
08.2014 - 04.2024
- Directed inventory control and compliance, addressing and resolving issues to cut operational costs by 5%.
- Implemented predictive analytics and rigorous audits, ensuring inventory accuracy and enhancing store profitability.
- Developed vendor relations and analyzed market trends, aligning inventory with consumer demands for improved customer satisfaction.
- Launched a customer loyalty program, boosting repeat customers by 10% and increasing annual revenue by $20k.
- Optimized procurement and inventory management processes, achieving significant cost savings and operational efficiency.
- Led a dynamic sales team, driving 20% monthly revenue growth and achieving annual sales of $200k through strategic planning.
- Initiated training programs to enhance productivity by 15% and streamline operations, reducing waste by 5%.
- Managed department budget, realizing a 10% cost reduction while maintaining quality.
- Elevated customer experience, reducing complaints by 30% through effective team training and proactive issue resolution.
Purchaser/Stocker
Specs
05.2013 - 08.2014
- Oversaw inventory purchasing, ensuring optimal stock levels and timely replenishment of products.
- Analyzed sales trends and consumer demands to adjust stock levels and avoid overstocking or stockouts.
- Implemented inventory management best practices, improving efficiency and reducing waste.
- Utilized inventory management software to streamline purchasing and stocking processes.
- Resolved any inventory-related issues promptly to minimize impact on operations.
- Contributed to the development and implementation of procurement policies and procedures.
- Provided training and support to new team members on inventory management practices.
Dept. Manager
Nordstrom
10.2006 - 04.2013
- Managed department budgets, controlling expenses and maximizing profitability.
- Led and supervised a high-performing sales team, achieving sales targets and driving revenue growth.
- Developed and implemented strategic plans to optimize department performance and increase profitability.
- Analyzed sales data and market trends to adjust merchandise strategies and maximize sales opportunities.
- Trained, mentored, and motivated team members to enhance their skills and improve overall department performance.
- Monitored and maintained visual merchandising standards, creating an inviting and appealing shopping environment.
- Fostered a positive work environment, promoting teamwork and employee engagement.
Education
Associates - General Ed
Montgomery County Community College
Rockville, MD02-2026
Skills
- Microsoft Office
- Inventory Control
- Safety
- Distribution
- Process Improvement
- RF Gun
- CRM Proficiency (Air Table)
- Documentation and reporting
- Organized and meticulous
- Goal setting
- Excellent time management
- Data entry
- Verbal and written communication
- Social media outreach
- Marketing/Merchandising
- EKOS (Inventory/sales Management software)
Timeline
Inside Sales Representative
Beer Farm
08.2024 - Current
Store Manager
424 Wine & Spirits
08.2014 - 04.2024
Purchaser/Stocker
Specs
05.2013 - 08.2014
Dept. Manager
Nordstrom
10.2006 - 04.2013
Associates - General Ed
Montgomery County Community College
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