Alejandra Mejia-Serrano

Performed EKGs to assist timely diagnosis of cardiac conditions.

Delivered clinical and administrative support to physician while obtaining medical history and vital signs.

Maintained exam rooms to meet OSHA health and safety standards, sanitizing after each patient visit.

• Assisted healthcare providers with patient examinations and medical procedures.

Relayed patient messages to physician regarding concerns, updates, or refill requests.

Educated patients on medications, procedures, and physician instructions to enhance understanding.

Organized charts and supplies to ensure team productivity and efficiency.

Secured patient information by completing and safeguarding medical records with confidentiality.

Contacted insurance companies for benefits verification and obtained prior authorizations for outpatient studies.

• Greeted patients and visitors in person and via phone, establishing a welcoming environment.
• Scheduled appointments to enhance access for patients and streamline workflow for providers.
• Improved patient satisfaction through attentive appointment scheduling and follow-up.

• Handled over 200 daily transactions, ensuring accurate cash register balances.
• Restocked inventory and processed transactions in high-pressure settings, fostering team collaboration.
• Guided new employees in maintaining sanitation standards and providing excellent customer service.
• Presented efficiency concepts to coworkers, enhancing product quality and service levels while managing inventory.

• Oversaw multiple related responsibilities, including taking patients' vital signs and medical history, and removing IVs and conducting glucose tests.
• Monitored and documented patients' vital signs, test results, and other information, maintaining strict confidentiality for accurate medical records.
• Demonstrated independence and efficiency in handling various administrative duties, including maintaining medical records and scheduling appointments, among others, enabling doctors and staff to focus on patients' healthcare concerns.
• Ensured cleanliness and sanitation of facilities, equipment, and exam rooms, upholding the organization's credibility and patient safety.
• Acquired skills and knowledge during Pain Management internship, deepening the understanding of healthcare practices.