Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Alejandra Valdez Gomez

Glenn Dale

Summary

Business Administration student earning an A.S. in May 2026. Strong communication, critical thinking, and problem-solving skills. Experience in customer service, front-office administration, team coordination, and providing academic and swim instruction to children. Seeking to earn a Bachelor of Science in Supply Chain Management to develop effective and ethical business systems.

Overview

4
4
years of professional experience
1
1
Certification

Work History

FRONT DESK SUPERVISOR

TownePlace Suites by Marriott
Bowie, MD
02.2026 - Current
  • Coordinated communication between departments to streamline services and enhance guest experiences.
  • Drove guest satisfaction while maximizing revenue growth and overall profitability.
  • Trained and mentored staff on customer service best practices and hotel policies.

SALES MANAGEMENT INTERN

Courtyard by Marriott
Bowie, MD
02.2026 - Current
  • Shadow Sales Manager in contract negotiation.
  • Train in OneSource lead-generation platform to identify and research prospective clients.
  • Gain hands-on exposure to OneYield revenue management software.

FRONT OFFICE MANAGER TRAINEE (INTERNSHIP)

TownePlace Suites by Marriott
Bowie, MD
07.2025 - 02.2026
  • Shadow managers to gain hands-on experience with administrative and leadership responsibilities.
  • Assist with handling guest concerns and improving conflict resolution skills.

HOTEL FRONT DESK RECEPTIONIST

TownePlace Suites by Marriott
Bowie, MD
08.2023 - 02.2026
  • Resolve complaints diplomatically, protecting the hotel’s reputation and guest satisfaction.
  • Deliver exceptional customer service, increase repeat guests, and positive reviews.
  • Coordinate with internal departments to ensure guest satisfaction.
  • Train new staff in customer service techniques and hotel operations.

SWIM INSTRUCTOR

Kids First Swim Schools
Bowie, MD
08.2022 - 09.2025
  • Coached students by breaking down complex skills into achievable steps.
  • Improved swimmer confidence and addressed behavioral issues by fostering a fair and respectful learning environment for all participants.

Education

Associate of Science - Business Administration

Prince George's Community College
Largo, MD
05-2026

Skills

  • Microsoft proficiency
  • Marriott Property Management Systems (PMS)
  • Customer Service
  • Problem solving
  • Communication
  • Teamwork
  • Guest relations
  • Time management
  • Training and mentoring

Languages

Spanish
Native or Bilingual
English
Full Professional
French
Elementary

Certification

MARYLAND SEAL OF BILITERACY 05/2023

Timeline

FRONT DESK SUPERVISOR

TownePlace Suites by Marriott
02.2026 - Current

SALES MANAGEMENT INTERN

Courtyard by Marriott
02.2026 - Current

FRONT OFFICE MANAGER TRAINEE (INTERNSHIP)

TownePlace Suites by Marriott
07.2025 - 02.2026

HOTEL FRONT DESK RECEPTIONIST

TownePlace Suites by Marriott
08.2023 - 02.2026

SWIM INSTRUCTOR

Kids First Swim Schools
08.2022 - 09.2025

Associate of Science - Business Administration

Prince George's Community College
Alejandra Valdez Gomez