ALEJANDRO JEREZ
Bethesda
Summary
Highly-qualified Housekeeping Supervisor offering four years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
4
4
years of professional experience
Work History
Housekeeping Manager
Watergate Hotel
02.2025 - Current
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Managed staff of forty-two housekeepers and houseman, also public areas.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
Housekeeping Coordinator
Nautilus Sonesta Miami Beach
03.2024 - Current
- Reviewed daily reports from supervisors to ensure that all assigned tasks were completed satisfactorily
- Ensured compliance with health and safety regulations when performing cleaning duties
- Assisted in resolving customer complaints regarding cleanliness issues promptly and efficiently
- Managed scheduling of housekeeping staff according to occupancy needs
- Collaborated with front desk to respond promptly to guest requests and promote positive experience
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy
Housekeeping Supervisor
Nautilus Sonesta Miami Beach
09.2023 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness
- Monitored inventory levels and ordered supplies as necessary
- Created and implemented daily cleaning schedules for staff members
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals
- Inspected guest rooms and public areas to ensure they met established cleanliness standards
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them
- Scheduled employees' shifts according to occupancy levels at the hotel
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas
Housekeeping Supervisor
The Plymouth Hotel
10.2022 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Collaborated with front desk to respond promptly to guest requests and promote positive experience
- Reviewed employee performance and devised improvement plan to achieve goals
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Verified each completed room against standard plans to maintain consistency
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover
- Inventoried incoming supplies and placed items in stock for use by personnel
- Practiced safe work habits and wore protective safety equipment
- Collaborated with multiple departments to maximize workflow and efficiency
- Coached staff on strategies to enhance performance and improve customer relations
- Checked inventory for required supplies and made lists for needed cleaning products
Houseman
Plymouth Hotel
04.2022 - 11.2022
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
Barback
Ritz Carlton Hotel
12.2021 - 03.2022
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Houseman
Alexander Hotel
06.2021 - 01.2022
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Kept building entryway glass clean and polished for professional presentation.
- Rotated mattresses regularly to prevent sagging and promote guest comfort.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Education
Bachelor - Communications
Universidad De Palermo
Buenos Aires, Argentina11-2018
High School Diploma -
Escuela Pedagogica Experimental
Bogota, Colombia12-2011
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
- Scheduling and planning
- Cleaning practices
- Task assignment
- Staff motivation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Housekeeping Manager
Watergate Hotel
02.2025 - Current
Housekeeping Coordinator
Nautilus Sonesta Miami Beach
03.2024 - Current
Housekeeping Supervisor
Nautilus Sonesta Miami Beach
09.2023 - Current
Housekeeping Supervisor
The Plymouth Hotel
10.2022 - Current
Houseman
Plymouth Hotel
04.2022 - 11.2022
Barback
Ritz Carlton Hotel
12.2021 - 03.2022
Houseman
Alexander Hotel
06.2021 - 01.2022
Bachelor - Communications
Universidad De Palermo
High School Diploma -
Escuela Pedagogica Experimental
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