ALESIA DELORES HARRIS
Fort Washington
Summary
Human Resources Manager with practical understanding of business needs. Areas of expertise include Leadership Development, Conflict Management and Resolution, Recruitment and Retention, Cost Analysis and Employee Training Store Manager equipped with extensive experience in retail management and sales. Employs excellent Leadership skills and multi-tasking strengths
Diligent [Desired Position] with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Overview
26
26
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvement Warehouse
Washington, DC
08.2018 - 03.2026
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and product knowledge.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, adjust merchandising strategies, and enhance customer engagement.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty rates.
- Collaborated with upper management to align store objectives with broader company goals for improved performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Co-Manager
Harris Teeter
Washington, D.C.
04.2008 - 01.2018
- Completed store operational requirements by scheduling and assigning employees, following up on work results.
- Maintained store staff by recruiting, selecting, orienting and training coaching, planning, monitoring, and appraising job results.
- Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Identified current and future customer requirements by establishing rapport with potential and actual customer and other persons in a position to understand service requirements.
- Ensured availability of merchandise and services by approving contracts; maintaining inventories.
- Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales trends.
- Marketed merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
- Secured merchandise by studying implementing security systems and measures.
- Protected employees and customers by providing a safe and clean store environment.
- Maintained the stability and reputation of the store by complying with legal requirements.
- Determined marketing strategy changes by reviewing operating and financial statements and departmental sales records.
- Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Facilitated the recruitment of new associates and training of existing associates to maintain standards of service for the company Execute performance reviews for all associates to provide feedback for behavioral modification and career development.
- Executed an information sharing model to ensure the completion of all healthcare and 401K incentives for the employees of the facility.
- Mediated conflict resolution between the management team and the associates as related to progressive discipline, employee morale and team building implementation.
- Executed the procurement of product for retail sales and managed inventory control and revenue in order to secure the highest possible profits.
- Managed EEOC and unemployment hearings for the DC area.
- Trained and coached the department management and assistant manager staff on conflict resolution, behavior modification techniques and policy and procedure implementation.
- Acted as a liaison for the Harris Teeter work force in relations to management training and recruitment of potential new management for the Northern Virginia region.
Human Resources Manager
Lowe's Home Improvement Inc
Lilburn, GA
08.2006 - 03.2008
- Successfully hired and trained for the region to fill positions for temporary staff, seasonal help and management/specialist positions.
- Recruited for potential management candidates throughout- out the region and brought several talented highly motivated leaders to the Lowe’s
- Management team.
- Served as the mentor for the facility Management training program candidates to ensure the successful completion of the 36 week training program.
- Executed performance management for all associates for the purpose of coaching and development, progressive disciplinary implementation and promotion tracking.
- Performed new hire orientation for all associates to ensure proper policy and training requirements.
- Forecasted and analyzed workforce needs, and provided feedback to store management.
- Assessed and implemented training programs for the entire Atlanta region.
- Served as a consultant regarding: performance management, career development and benefits/healthcare management.
- Investigated and resolved diverse compliance concerns and trained management and hourly staff on diversity, conflict resolution.
Store Manager
The Home Depot, Inc.
Dublin, GA
04.2004 - 07.2006
- Successfully opened a new Dublin store in 2004 with 11 experienced associates, and recruited and retained 84 highly skilled new associates in a single market economy.
- Mentored four department managers into promotions to salaried assistant managers.
- Achieved 200% of warranty goals, 108% of consumer credit and 100% of commercial credit goals.
- Completed the second year of operation above sales plan and store operating profit goals.
- Completed the second year of operation above sales plan and store operating profit goals.
Store Manager
The Home Depot, Inc.
Griffin, GA
05.2002 - 03.2004
- Increased sales by 10%, resulting in $20,000 in new revenues.
- Ranked Number 1 from eight stores in district metrics.
- Served as Store Manager and Human Resource Manager for the $22 million facility.
- Added to store profitability by operating a safe store, with Worker's Compensation claims 60% under allowable goal, and general liability claims 100% under goal.
- Managed a $38 million rural facility location from 2003-2004 during a whole store remodel in preparation for a competitor (Lowes Home Improvement) store Grand Opening within the same parking area.
- Mentored three department supervisors to assistant management positions and increased contractor business by 15%.
- Participated in Home Depot's Superstar Program in 2003 for Leadership training in corporate business acumen.
Human Resources Manager
The Home Depot, Inc.
Morrow, GA
01.2000 - 04.2002
- Provided Human Resource management for two locations simultaneously for three months in 2001, ensuring the hiring practices complied with all laws and policies.
- Forecasted and analyzed workforce needs, and provided feedback to store management.
- Assessed and implemented training programs for hundreds of associates, and served as a consultant regarding: performance management, career development and benefits/healthcare management.
- Investigated and resolved diverse compliance concerns, and trained/coached management and hourly staff.
- Decreased voluntary attrition by 24% and increased The Employer of Choice Survey assessment by 28 points over the previous three years.
- Controlled the average and effective wage under 82% with tenured associates.
- Achieved 100% 401(k) participation.
Education
Bachelor of Arts - History
The University of Texas at Austin
Austin, TX, United States01-1989
Bachelor of Arts - Government
The University of Texas at Austin
Austin, TX, United States01-1987
Skills
- Marketing and merchandising strategy, facility operations and cost analysis related to financial statements
- Sales Software- Sales force CRM
- Microsoft Office- Word, Excel, Power Point
- Recruitment and payroll proficiency
- Staffing- Taleo
- Labor Metrics-Workforce Management
- Problem-solving
ACTIVITIES AND HONORS
Member of The Society for Human Resources Management
Timeline
Assistant Store Manager
Lowes Home Improvement Warehouse
08.2018 - 03.2026
Co-Manager
Harris Teeter
04.2008 - 01.2018
Human Resources Manager
Lowe's Home Improvement Inc
08.2006 - 03.2008
Store Manager
The Home Depot, Inc.
04.2004 - 07.2006
Store Manager
The Home Depot, Inc.
05.2002 - 03.2004
Human Resources Manager
The Home Depot, Inc.
01.2000 - 04.2002
Bachelor of Arts - Government
The University of Texas at Austin
Bachelor of Arts - History
The University of Texas at Austin