Alex Johnson
Ellicott City,MD
Summary
Recent cyber security course graduate with knowledge in a variety of network security components. Over five years work experience in technical support. Problem-solver and team player with great research capabilities. Fast learner with the ability grasp new threats, concepts and technologies.
Overview
10
10
years of professional experience
Work History
IT Support Analyst
Baltimore City Public Schools
01.2020 - Current
- Gained strong leadership skills by managing projects from start to finish.
- Applied effective time management techniques to meet tight deadlines.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges.
- Did weekly reports on ticket data and inventory.
- Performed troubleshooting and research toward the resolution of technology related problems.
- Maintained a professional technical knowledge of Baltimore City Public Schools application program, database, operating system, customer data retrieval process, or network configuration.
- Provided LAN/WAN support as requested.
- Mobile device configuration.
- Manage devices in Azure.
Service Technician
IST Management Services
02.2018 - 01.2020
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Wrote python scripts to automate office tasks to limit overtime.
- Traveled to various offices to troubleshoot computers and cannon products.
- Data entry and word processing.
Security Technician
Alarm Tech Security
03.2015 - 04.2016
- Educated customers on effective use of security systems.
- Installed access and elevator controls, alarms and video surveillance systems.
- Installed cabling, mounted equipment, card readers, door contacts, magnetic locks, electrified strikes and integrated systems.
- Explained how to properly use security systems so that customers were knowledgeable.
- Troubleshoot computer systems and set up IP cameras on network.
Education
Comptia Pentest+
Baltimore, MD12.2023
Comptia Security+
Baltimore, MD01.2023
Comptia CySA+
Baltimore, MD12.2023
Skills
Operating Systems: Windows, MacOS, Kali Linux
Scripting: Python
Languages: C, Assembly
Network Protocols: TCP/IP, FTP, SSH, SMB, DNS, DHCP
Pen-Testing: NMAP, Metasploit, Wireshark, Hydra, Netcat etc
Log Analysis
Elasticsearch
Project & Self Learning
TryHackMe / HackTheBox / VulnHub - Active participation in hacking challenges such as CTF and learning about various pen-testing methods and technologies.
Timeline
IT Support Analyst
Baltimore City Public Schools
01.2020 - Current
Service Technician
IST Management Services
02.2018 - 01.2020
Security Technician
Alarm Tech Security
03.2015 - 04.2016
Comptia Pentest+
Comptia Security+
Comptia CySA+
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