Alejandra "Alex" Rodas
Silver Spring
Summary
Experienced healthcare administrative professional specializing in patient registration and data management. Recognized for exceptional communication skills, precise handling of patient information, and ability to thrive in dynamic settings. Committed to fostering teamwork, driving outcomes, and delivering seamless operations for optimal patient satisfaction. Proficient in electronic health records, patient intake procedures, and insurance verification. Reliable and adaptable approach to evolving demands.
Overview
9
9
years of professional experience
Work History
Patient Access • Bed Control
Adventist Health Care Shady Grove
02.2024 - Current
- Supports hospital registration processes, perform and enforces all activities which involve the placement and movement of patients, monitor efficient transfers and discharges. Maintain accuracy in documentation of death certificates and morgue throughput.
- Acts as a liaison between Patient Access and Clinical staff consistently representing Patient Access in a professional manner. Assist in Optimizing Bed Control training with other staff.
- Collaborates with other departments, physicians and administration for optimizing bed usage and to ensure placement efficiency. Coordinates bed placement according to hospital guidelines and/or given staffing guidelines.
- Assesses admissions for appropriateness and collaborates with others for optimal plans in compliance with payers and inpatient criteria.
Patient Access • ER Patient Registrar
Medstar Health Montgomery
12.2023 - Current
- Performs all duties related to patient registration process. Accurately completes all MSP forms and admissions paperwork. Collect demographic and insurance information, ensuring accuracy and completeness.
- Explains processes and procedures to patients and family members. Obtains signed copies of required forms and information such as Directory preference NOPP consent to treat, fiscal responsibility and patient identification verification. Collects co-pays and deductibles from the patient. Verifies insurance information through HDX and EVS.
- Complete pre-admission information forms. Distributes Blank copies of the Advance Directive to all inpatient Admissions Collects and scans completed Advance Directives, insurance cards and signature forms.
- Provides all services needed by patients and family members to ensure a smooth and efficient registration process. Greet patients. Ensures that patients and family members understand processes and procedures.
- Answers and screens incoming phone calls. Provides explanation and copy of requirements while demonstrating consideration for individual preferences. Responds to patients' questions and concerns.
Admissions • Admissions Representative
Sibley Memorial Hospital
12.2020 - Current
- Pre-registered for upcoming surgeries & appointments for both inpatient & outpatient. As well L&D Maternity Pre registration for women who come to deliver.
- Crossed train to register in the Emergency Room. Interview patients to obtain demographics & financial data. Obtain patient's signatures authorizing constant for medical treatment. Explain admission policies and procedures to patients, families, physicians, and other staff.
Front End • Customer Service Associate
Walgreens Co Rockville
10.2022 - 01.2024
- Confer with customers by telephone or in person to provide information about products or services. Cancel or create accounts for our rewards program.
- Able to order inventory for the store shelves. Compute sale prices, total purchase and receive and process cash or credit payment. Answer questions regarding products, store credit cards, and rewards program.
Front Desk • Front Desk Lead Agent
Georgetown University Hotel & Conference Center
12.2016 - 04.2022
- Greet, register, and assign rooms to guests of hotel. Create new reservations and confirm via telephone for all upcoming reservations.
- Verify customer demographics and establish how customer will pay accommodation, Communications with housekeeping, as well as maintenance staff for guest needs. Create & verify all reports as needed for Director of Operations.
Education
High School Diploma -
Montgomery Blair High School
Silver Spring, MDSkills
- Positive interpersonal skills
- Effective team collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Excellent communication
- Computer skills
- Organizational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Access • Bed Control
Adventist Health Care Shady Grove
02.2024 - Current
Patient Access • ER Patient Registrar
Medstar Health Montgomery
12.2023 - Current
Front End • Customer Service Associate
Walgreens Co Rockville
10.2022 - 01.2024
Admissions • Admissions Representative
Sibley Memorial Hospital
12.2020 - Current
Front Desk • Front Desk Lead Agent
Georgetown University Hotel & Conference Center
12.2016 - 04.2022
High School Diploma -
Montgomery Blair High School
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