Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
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Alexander  Babushkin

Alexander Babushkin

Summary

Quality-focused and results-driven Customer Service Executive and Coordinator with over 11 years of diverse experience across customer service, sales, logistics, and technical support. Adept at developing strategic solutions that enhance operational efficiency, reduce costs, and improve customer satisfaction. Demonstrated expertise in negotiating high-stakes deals, managing complex projects, and leading crossfunctional teams to achieve organizational goals. Possesses a deep understanding of market dynamics, with a proven track record of delivering consistent results in high-pressure environments.

Overview

21
21
years of professional experience

Work History

Senior Patient Service Representative

Relatecare
11.2024 - 03.2025
  • Interacts in a professional manner and works collaboratively with Clinic's’ staff and patients.
  • Works in a fast-paced environment and proactively analyze and resolve problems.
  • Assists patients with completion of intake forms.
    Answers phones; documents telephone calls when applicable.
  • Determines if patient qualifies for sliding fee program; refers patients to enrollment specialist when necessary.
  • Verifies insurance eligibility; submits insurance authorization requests as required by insurances.
  • Schedules new and follow-up appointments; confirms next-day appointments.
  • Updates patient files utilizing Epic software.
  • Performing administrative and clerical duties, such as filing paperwork, when necessary.
  • Streamlined appointment scheduling, reducing patient wait times and improving overall service efficiency

Technical Support Specialist

Infosys BPM
07.2023 - 08.2024
  • Answered inbound calls from customers with billing issues, technical issues, or general questions regarding service
  • Supported end-users in their use of applications such as Microsoft Office, VPN, Citrix, and MDM (mobile device management)
  • Configured and troubleshoot various brands of wireless broadband routers
  • Educated the customers and made suggestions on technical issues in an effort to reduce callbacks
  • Performed account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
  • Provided support for PCs, laptops, printers, cell phones, and tablets, etc.

After Hours Dispatcher

Vista Trans Holding
08.2021 - 09.2022
  • Coordinated the on-time delivery of over 1,500 shipments monthly by managing a complex network of carriers, clients, and suppliers.
  • Optimized transportation logistics by implementing advanced route planning software, resulting in a 17% reduction in delivery costs and improved fuel efficiency.
  • Developed and introduced new communication protocols between drivers and warehouse teams, which led to a 20% decrease in shipment errors and improved coordination.
  • Implemented real-time tracking systems to enhance shipment visibility, significantly reducing delays and improving customer satisfaction.
  • Handled high volumes of customer interactions daily — providing accurate pricing quotes, shipment tracking updates, and resolving service issues efficiently.
  • Built and maintained strong, long-term relationships with carriers and clients, contributing to improved service reliability and repeat business.
  • Communicate with service providers when needed (tow trucks, repair shops, etc.).

Guest Services Agent

Desert Gate Tourism
09.2016 - 05.2021
  • Greeted all arriving and departing guests with great energy and in a friendly manner
  • Made arrangements for guest luggage to be picked up if it wasn't something that could be easily carried
  • Ensured that guests were accommodated in the event of flight delays
  • Resolved complex customer issues thoroughly and diplomatically, without having to escalate calls to manager
  • Insured guests were completely satisfied
  • Updated database with all new and additional guest information
  • Maintained communication with other departments to ensure quality service.

Sales Executive

Streit Group FZE
01.2015 - 08.2016
  • Managed to develop emerging market of CIS region by establishing a network of locally-based representatives and agents.
  • Delivering excellent customer service to each client
  • Analyzing client needs and developing and managing solution-led approach facilitating account profitability in line with company policies
  • Attending trade-shows and industry events
  • Generating new accounts and planning cycles
  • Converting customers into loyal clients
  • Developing lead generating strategies.
  • Developed and expanded emerging market of CIS region by establishing a network of locally-based representatives and agents within a short period of time
  • Secured a contract with National Guard of the Government of Ukraine for sale and servicing of a number of personal armored carriers
  • Managed to win a tender to supply armored vehicles to six oil and gas companies operating on the territory of CIS region.

Senior Consultant

Government of Ukraine
01.2012 - 12.2014
  • Managed service delivery, airport-based services, hotels and car rental companies
  • Provided specialist support to key customers in line with their requirements
  • Ensured correct protocol and handling of VIP guests
  • Developed and managed efficient cooperation with all external parties, involved in service delivery, such as airport management, hotels and car rental companies
  • Provided excellent customer services
  • Served to manage any emerging disputes and issues related between customers and third party service providers
  • Successfully handled and resolved all sorts of emergency situations.
  • Increased client database mainly with clients from CIS countries
  • Developed and managed efficient cooperation with all external parties expanding the range of services delivered to each client
  • Generated record-number sales during off-peak season promoting added-value services to existing client base
  • Established strong and prolific relationship with third-party service providers adding more value to customer service as well as bringing more profitable deals to the company.

Deputy Floor Manager

Foxtrot Electronics
12.2006 - 11.2011
  • Worked in supporting team for Economic Department of Regional Executive Committee
  • Involved in development and implementation of state anti-monopoly and fair competition policy, budget planning activities, law enforcement practices and served as liaison between governmental bodies and external regional establishments providing statistics and analytical services.
  • Optimized the procedure of correlating locally gathered data with reports by regional service providers
  • Managed to cut expenses of the department through well-organized procedures and good relations with local suppliers
  • Optimized and streamlined the procedure of customer applications with the related department
  • Developed methods and procedures for measure, control and efficiency of law enforcement practices, such as budget compliance, key performance indicators, and others.

09.2004 - 12.2006
  • Successfully implemented company policies on a day-to-day basis, managed stock and sales analysis, generated sell-through reports, always met current sale targets and goals
  • Supervised and coordinated the team of 5 sales associates of the Department
  • Trained staff to deliver outstanding customer services
  • Analyzed marketing information and translated it into strategic plans for customers
  • Assisted customers with installment plans and loyalty bonus programs
  • Placed re-order requirements and stock replenishment
  • Reorganized the shop floor to comply with the company policies and demands
  • Managed staff schedules and payroll policies
  • Handled and resolved customer complaints and disputes.

Education

Bachelor of International Law - Criminal Investigations

State University of Internal Affairs
09.2011

Bachelor of Social Studies - Sociology, Social Work and Politics

Taras Shevchenko National University
08.2004

Skills

  • Client support
  • Excel
  • PowerPoint
  • Word
  • Outlook
  • Project execution
  • Experience with Adobe applications
  • Oracle
  • Systematic troubleshooting expertise
  • Information security protocols
  • Proficient in advanced system administration for Windows, Linux, and Mac OS
  • Medical billing expertise
  • Cross-functional coordination
  • Conflict resolution

Languages

Ukrainian
Russian
English
German

Hobbies and Interests

Computer technologies & hardware

Timeline

Senior Patient Service Representative

Relatecare
11.2024 - 03.2025

Technical Support Specialist

Infosys BPM
07.2023 - 08.2024

After Hours Dispatcher

Vista Trans Holding
08.2021 - 09.2022

Guest Services Agent

Desert Gate Tourism
09.2016 - 05.2021

Sales Executive

Streit Group FZE
01.2015 - 08.2016

Senior Consultant

Government of Ukraine
01.2012 - 12.2014

Deputy Floor Manager

Foxtrot Electronics
12.2006 - 11.2011

09.2004 - 12.2006

Bachelor of Social Studies - Sociology, Social Work and Politics

Taras Shevchenko National University

Bachelor of International Law - Criminal Investigations

State University of Internal Affairs
Alexander Babushkin