Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexander Chea

Laurel

Summary

Dynamic and dependable professional with extensive experience at Panera Bread, excelling in food safety and customer service. Proven track record in training and mentoring staff, enhancing team performance, and maintaining high sanitation standards. Recognized for improving operational efficiency and fostering a positive atmosphere, ensuring exceptional guest experiences.

Overview

4
4
years of professional experience

Work History

Lead Sandwich Maker

Panera Bread
10.2024 - Current
  • Prepared a variety of sandwiches following standardized recipes to ensure consistency and quality.
  • Maintained cleanliness and organization of workstations to comply with food safety standards.
  • Assisted in inventory management by tracking ingredient usage and reporting shortages.
  • Collaborated with team members to streamline sandwich assembly process for improved efficiency.
  • Learned proper use of kitchen equipment and tools to enhance preparation speed and safety.
  • Engaged with customers to provide exceptional service and address special requests or dietary needs.
  • Adapted quickly to fast-paced environment while maintaining attention to detail in sandwich preparation.
  • Supported training of new staff on key tasks and operational procedures within the kitchen environment.
  • Contributed to a welcoming atmosphere by ensuring dining area cleanliness and proper table settings were maintained throughout the day.
  • Demonstrated leadership abilities by overseeing shifts as needed when the manager was unavailable.
  • Maintained positive relationships with customers by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to ensure consistency in sandwich preparation and presentation.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Shared information with customers about menu items, preparation methods, and ingredients.

Team Member

Urban Air Trampoline and Adventure Park
01.2024 - 07.2024
  • Facilitated guest safety by enforcing park rules and regulations.
  • Assisted in maintaining cleanliness and organization of facilities and equipment.
  • Collaborated with team members to enhance customer experience through effective communication.
  • Monitored activity areas to ensure compliance with safety protocols and operational standards.

Lead Barista

Kung Fu Tea
06.2021 - 08.2023
  • Supervised daily operations, ensuring efficient workflow and high-quality beverage preparation.
  • Trained and mentored new baristas, enhancing team skills and service delivery.
  • Developed and implemented beverage recipes, improving customer satisfaction and menu diversity.
  • Managed inventory levels, reducing waste through effective stock rotation and ordering practices.
  • Collaborated with management on promotional events, boosting store visibility and customer engagement.
  • Conducted quality control checks on products to maintain consistency in taste and presentation.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Maintained clean and organized workspaces, adhering to health and safety standards.
  • Controlled line and crowd with quick, efficient service.

Education

Computer Science

Laurel High School
Laurel
06-2029

Skills

  • Food safety
  • Training and mentoring
  • Equipment maintenance
  • Sanitation standards compliance
  • Budget management experience
  • Order processing efficiency
  • Team building capacity
  • Efficient time management
  • Strong leadership
  • Multitasking and prioritizing
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Cleaning and organization
  • Time management
  • Attention to detail
  • Dependable and honest
  • Cleaning and sanitization
  • Guest service
  • Money handling
  • Heavy lifting
  • Cash handling
  • Phone and online order processing
  • Safe food handling
  • Store opening and closing
  • Inventory counts
  • Staff training
  • Menu memorization
  • Payment processing
  • POS systems
  • POS system operation
  • Positive attitude
  • Team player
  • Teamwork
  • Listening skills
  • Multitasking and organization
  • Multitasking

Languages

Cambodian
Native or Bilingual

Timeline

Lead Sandwich Maker

Panera Bread
10.2024 - Current

Team Member

Urban Air Trampoline and Adventure Park
01.2024 - 07.2024

Lead Barista

Kung Fu Tea
06.2021 - 08.2023

Computer Science

Laurel High School

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Alexander Chea