Alexander Gonzales
Germantown
Summary
Dynamic IT Technical Support Representative with proven expertise at Maison de Sante in network troubleshooting and hardware installation. Adept at resolving complex connectivity issues and enhancing customer satisfaction through effective problem-solving and collaboration. Skilled in software diagnosis and database administration, consistently delivering timely solutions and maintaining high performance standards.
Overview
3
3
years of professional experience
Work History
IT Technical Support Representative
Maison de Sante
Lima,Peru
03.2020 - 10.2022
- Installed new hardware components such as printers, modems, wireless devices.
- Maintained detailed records of customer interactions in a database system.
- Resolved network connectivity issues by analyzing existing configurations.
- Assisted customers with password resets, account recovery, and other IT related tasks.
- Repaired faulty equipment within established timeframes.
- Updated antivirus software and malware protection programs on systems.
Education
Some College (No Degree) - Computer Engineering
Universidad Privada Del Norte
Lima,PeruSkills
- Network troubleshooting
- Customer support
- Hardware installation
- Data analysis
- Problem solving
- Team collaboration
- Time management
- Database administration
- Software installation
- Desktop support
- Software diagnosis
- Microsoft outlook
- Technical support
- Performance testing
- Backup management
- Wireless networking
- VPN configuration
- Hardware configuration
- Network configuration
- DHCP/DNS ethernet and firewall proficient
- TCP/IP
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
IT Technical Support Representative
Maison de Sante
03.2020 - 10.2022
Some College (No Degree) - Computer Engineering
Universidad Privada Del Norte
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