ALEXANDER HERNANDEZ
Hyattsville
Summary
Cooperative and helpful professional with strong client relationship-building skills. Experienced in fostering collaboration among team members to achieve financial goals and enhance customer satisfaction. Demonstrates patience and empathy in resolving complex issues with tailored solutions. Persuasive communication skills drive negotiations and facilitate positive outcomes in a dynamic financial environment.
Overview
14
14
years of professional experience
Work History
SENIOR ACCOUNTS MANAGER
T-MOBILE USA
04.2022 - 12.2023
- Developed and implemented innovative strategies to improve financial performance, reduce costs and maximize profits.
- Performed detailed analyses on accounts receivable and payable balances, inventory levels, cash flow statements and balance sheet reconciliations.
- Leveraged strong communication skills to cultivate relationships with clients, vendors and other stakeholders.
- Coached staff members on best practices related to bookkeeping activities such as journal entries, bank reconciliations and debt collection efforts.
- Led complex audits for external stakeholders including tax authorities and auditors from independent firms.
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Managed a portfolio of accounts by providing timely support and guidance.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
- Implemented account management processes to ensure delivery of quality service standards.
ACCOUNT MANAGER
T-MOBILE USA
01.2017 - 03.2021
- Maintained inventory control systems, monitored stock levels and replenished merchandise as needed.
- Recruited, trained, coached and managed a team of retail staff members.
- Interviewed and hired prospective employees according to team needs.
- Managed daily operations including scheduling shifts, assigning tasks and overseeing cash flow.
- Reviewed sales reports weekly to track progress against goals.
RETAIL STORE MANAGER
T-MOBILE USA
01.2015 - 01.2017
- Managed daily operations including scheduling shifts, assigning tasks and overseeing cash flow.
- Processed cash refunds and merchandise credits and verified the inventory accurately reflected the merchandise transaction.
- Reviewed sales reports weekly to track progress against goals.
RETAIL STORE MANAGER
AT&T INC.
01.2012 - 01.2015
- Recruited, trained, coached and managed a team of retail staff members.
- Managed daily operations including scheduling shifts, assigning tasks and overseeing cash flow.
CALL CENTER REPRESENTATIVE
T-MOBILE USA
01.2010 - 01.2011
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Proficiently handled high call volumes while maintaining quality service standards.
- Met performance goals and call center metrics in fast-paced performance setting.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
Education
COMPLETED COURSEWORK TOWARDS BUSINESS MINOR -
LIBERTY UNIVERSITY
Lynchburg, VAMASTER OF BUSINESS ADMINISTRATION - undefined
VIRGINIA TECH
01.2020
BACHELOR OF SCIENCE - INFORMATIONAL TECHNOLOGY (DATA NETWORK & SECURITY), BUSINESS
LIBERTY UNIVERSITY
01.2017
Skills
- Strategic Business Planning
- Relationship Building
- Operational Management
- Inventory Control
- Project Coordination
- Customer Relations
- Market Analysis
- Communications
- Coaching and Development
- Salesforce
- Mobile Device Management
- Operational efficiency
- Relationship management
- Territory management
- Sales coaching
- Brand promotion
- Operations management
- CRM proficiency
- Customer service
- Teamwork and collaboration
- Adaptability and flexibility
- Goal setting and achievement
Languages
Spanish
English
Timeline
SENIOR ACCOUNTS MANAGER
T-MOBILE USA
04.2022 - 12.2023
ACCOUNT MANAGER
T-MOBILE USA
01.2017 - 03.2021
RETAIL STORE MANAGER
T-MOBILE USA
01.2015 - 01.2017
RETAIL STORE MANAGER
AT&T INC.
01.2012 - 01.2015
CALL CENTER REPRESENTATIVE
T-MOBILE USA
01.2010 - 01.2011
MASTER OF BUSINESS ADMINISTRATION - undefined
VIRGINIA TECH
COMPLETED COURSEWORK TOWARDS BUSINESS MINOR -
LIBERTY UNIVERSITY
BACHELOR OF SCIENCE - INFORMATIONAL TECHNOLOGY (DATA NETWORK & SECURITY), BUSINESS
LIBERTY UNIVERSITY
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