Alexander Thompson
Annapolis
Summary
Results-driven Account Manager known for high productivity and efficient task completion. Possess specialized skills in strategic planning, client relationship management, and market analysis. Excel in communication, negotiation, and problem-solving to achieve sales targets and foster business growth.
Overview
4
4
years of professional experience
Work History
Lead Guest Service Captain
Towne Park
Annapolis
10.2025 - Current
- Implemented service improvements based on guest feedback and observations.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Assigned duties to team members according to their abilities and availability.
- Trained new staff on customer service protocols and company standards.
Sales Representative
Service Corporation international
Davidsonville
01.2025 - 10.2025
- Delivered exceptional sales results by consistently exceeding monthly quotas and closing high-value pre-need arrangements.
- Prospected new clients, initiated consultative sales conversations, and converted inquiries into long-term relationships, resulting in a high customer retention rate.
- Expertly navigated client conversations to uncover underlying needs and offer tailored pre-need planning packages, ensuring clients felt confident and supported throughout the process.
- Employed a consultative sales approach to highlight the emotional and financial benefits of pre-planning, overcoming objections and helping families make informed decisions.
- Developed and executed targeted outreach campaigns, including phone calls, emails, and face-to-face meetings, resulting in a steady increase in sales opportunities
Asset Analysis Paralegal
Stouffer Legal
Annapolis
09.2023 - 01.2025
- Conducted legal research to support case preparation and client documentation.
- Drafted and organized legal documents for attorney review and filing.
- Managed case files and maintained accurate records in case management systems.
- Interpreted various types of legal documents including contracts and agreements.
- Organized and maintained case files and legal documentation systems.
- Prepared legal documents including pleadings, motions, and contracts.
- Maintained client files according to established protocols.
Account Manager
Parking Management Company
Annapolis
01.2022 - 09.2023
- As an account manager I focused on building and maintaining strong relationships with our clients to ensure their needs are met and they are satisfied with our services
- I oversee the management of operation's revenue and service agreements, making sure we deliver on our promises
- A key part of my role involves coordinating operations, including scheduling staff and ensuring we have the right equipment
- I also address any issues that arise, work closely with the team to resolve them, and communicate effectively with clients to keep them informed and engaged
- I Implemented customer service protocols at two premier hotels in Historic Annapolis, resulting in one account being rated #1 on TripAdvisor and the other hotel being rated #2 on TripAdvisor achieving increased guest satisfaction rating
Skills
- Microsoft Office
- Customer service
- Communication skills
- Negotiation
- Sales
- Business Development
- Client Relationship Management
- Salesforce
Timeline
Lead Guest Service Captain
Towne Park
10.2025 - Current
Sales Representative
Service Corporation international
01.2025 - 10.2025
Asset Analysis Paralegal
Stouffer Legal
09.2023 - 01.2025
Account Manager
Parking Management Company
01.2022 - 09.2023