Alexandr Constandoglo
Chisinau,Chișinău Municipality
Summary
With over 5 years in customer service and team leadership, I thrive on solving complex problems and keeping databases organized with a positive attitude. I have built a strong background in training teams and auditing performance to make sure every project meets high company standards and expectations. I am a naturally curious person and a fast learner who genuinely enjoys meeting new people and finding creative ways to help a team succeed.
Overview
6
6
years of professional experience
Work history
Customer service representative
Proovia
Birmingham, UK
2022.03 - Current
- Managed and resolved complex customer disputes via phone and email, ensuring a positive brand image even in difficult situations.
- Successfully addressed customer concerns and "no" responses to turn potential losses into successful sales or resolutions.
- Consistently updated and maintained the CRM client database to ensure all customer history and contact details were precise.
- Provided high-level assistance to a diverse client base in English.
Customer sales assistant
PrimeVan
Birmingham, UK
2021.02 - 2022.02
- Provided professional support across multiple channels—email, SMS, and phone —to handle conflict resolution and maintain high satisfaction levels for regular customers.
- Managed the complete order lifecycle and database , while maintaining strict control over bank transactions and the refund request process.
- Delivered high-quality customer assistance across various communication platforms, focusing on building long-term loyalty and effectively resolving any type of disputes.
Sales supervisor
Moldtrend
Chisinau, Chișinău Municipality
2020.01 - 2021.01
- Managed and directed a team of 10–15 sales representatives, ensuring high performance and consistent alignment with daily operational goals.
- Conducted comprehensive call audits to monitor service quality and provided targeted training to new hires to improve productivity.
- Evaluated individual team members' work, implemented sales plans, and tracked KPIs to achieve company targets.
- Prepared detailed sales reports to ensure smooth department operations.
Education
Valentin Mashkov Theoretical Lyceum
Public Institution (IP) Theoretical Secondary School No. 2 W
Chisinau 2025.09 -
Skills
- Proficient in drafting professional emails and SMS updates that adhere to company policy and maintain a positive brand voice
- Skilled at understanding customer needs and providing personalized assistance to ensure informed decision-making
- Highly experienced in managing difficult situations and de-escalating customer complaints with professional poise
- Expertise in accurately inputting and updating client information within CRM systems to ensure data integrity
- Skilled in performing call audits to ensure team compliance with quality standards
Timeline
Public Institution (IP) Theoretical Secondary School No. 2 W
2025.09 -
Customer service representative
Proovia
2022.03 - Current
Customer sales assistant
PrimeVan
2021.02 - 2022.02
Sales supervisor
Moldtrend
2020.01 - 2021.01
Valentin Mashkov Theoretical Lyceum