Profile
Overview
Work History
Education
Skills
Languages
Details
Personal Information
Timeline

Alexandr Padurari

Cyber Investigations
Bălţi
Alexandr Padurari
3
Languages
12
years of professional experience

Customer Service Manager with over 10 years of experience in customer support and 5+ years leading service teams. Proven ability to drive performance, resolve complex issues, and improve customer satisfaction in high-volume, dynamic environments. Skilled in agent coaching, performance monitoring (KPIs), and cross-functional collaboration with eCommerce and operations. Strong communicator with a hands-on leadership style and a passion for customer excellence.

Work History

Property Manager

3 Months
Cyber Investigations | 04.2026 - 07.2026
  • Supervised and managed cleaning and landscaping teams, ensuring daily tasks were completed efficiently and according to established standards.
  • Conducted regular inspections to verify the quality of cleaning, landscaping, maintenance, and other property-related works.
  • Recruited, interviewed, and evaluated candidates for various positions, including construction workers, landscapers, electricians, cleaners, and general laborers.
  • Assessed candidates’ skills, experience, and suitability for specific job requirements.
  • Coordinated staff assignments, work schedules, and daily operational activities.
  • Monitored employees’ performance, productivity, and adherence to safety and quality standards.

Sales Representative

8 Months
Business Tickets | 06.2025 - 02.2026
  • Managed ticket sales pipeline, prioritizing inquiries and converting prospects into confirmed bookings.
  • Maintained accurate client records, updating CRM notes, preferences, and follow-up activity.
  • Negotiated pricing and package options to match customer needs and support revenue goals.
  • Coordinated with operations teams to confirm availability, resolve issues, and protect service quality.

Customer Service Manager

1 Year
Crunchyroll | 05.2024 - 05.2025
  • Led a customer service department handling high-volume inquiries via email, chat, and social media.
  • Oversaw team performance: monitored KPIs, ensured SLAs, conducted weekly team reviews.
  • Collaborated daily with the eCommerce department on logistics, stock, returns, and disputes.
  • Managed reporting: generated performance dashboards for senior leadership.
  • Supported cross-team initiatives: return management, chargebacks, PayPal/Sezzle disputes.
  • Delivered weekly KPI updates to leadership and eCommerce teams.

Customer Service Team Lead

2 Years 1 Month
Crunchyroll | 04.2022 - 05.2024
  • Supervised a team of customer service agents; monitored real-time performance.
  • Resolved complex or escalated customer cases with urgency and professionalism.
  • Designed and delivered training sessions to improve product knowledge and customer handling.
  • Held 1-on-1 coaching sessions to support growth and close performance gaps.

Senior Customer Service Agent

1 Year
Crunchyroll | 04.2021 - 04.2022
  • Handled escalated and sensitive customer cases.
  • Mentored junior agents and provided on-the-job training and feedback.
  • Acted as a key liaison between frontline agents and team leadership.

Customer Service Agent

2 Years 5 Months
Crunchyroll | 11.2017 - 04.2020
  • Provided multi-channel support (email, chat) and resolved day-to-day inquiries.
  • Maintained high CSAT and response efficiency in a high-volume environment.
  • Followed internal procedures and contributed to knowledge base updates.

Sales Agent (travel consultant)

2 Years 3 Months
International Travel Network | 04.2015 - 07.2017
  • Cultivated client relationships through exceptional communication and customer service skills.
  • Assessed client needs and recommended tailored travel packages to enhance customer satisfaction.
  • Provided comprehensive travel information to assist clients in making informed decisions.

Senior Sales Representative

4 Months
Eko Module SRL | 10.2014 - 02.2015
  • Conducted cold sales outreach to clients, successfully generating leads and expanding customer base.
  • Developed customer relationships to foster loyalty and enhance service delivery.

Education

Liceul Teoretic „B.P.Hasdeu” | Balti | 05-2003

- Law

Universitatea Cooperatist-Comercială din Moldova | Chisinau | 05-2021

Alecu Russo State University | Balti | 01-2009

Liceul Teoretic „Vasile Alecsandri” | Balti | 05-2006

Skills

Customer Experience Management
Team Leadership & Coaching
Performance Metrics & KPIs
Conflict Resolution & Escalation Handling
Process Optimization
ECommerce Support
ECommerce Ops
CRM & Ticketing Systems (Zendesk
etc.)
Microsoft Office Suite
Bilingual: English (Fluent)
Romanian (Native)
Russian (Native)
Ability to Work Under Pressure
Exceptional oral and written communication skills
Staff management
Maintenance scheduling

Languages

English
Romanian
Russian

Details

  • Vasile Alecsandri 17
  • Chisinau, 2009
  • Moldova
  • 79967001
  • Alex.padurari@gmail.com
  • Date / Place of birth
  • 02/09/1987
  • Balti, Moldova
  • Nationality
  • Links
  • Linkedin

Personal Information

  • Title: Customer Service Manager
  • Date of Birth: 1987-02-09
  • Nationality: Moldova

Timeline

Property Manager

Cyber Investigations
04.2026 - 07.2026Read More

Sales Representative

Business Tickets
06.2025 - 02.2026Read More

Customer Service Manager

Crunchyroll
05.2024 - 05.2025Read More

Customer Service Team Lead

Crunchyroll
04.2022 - 05.2024Read More

Senior Customer Service Agent

Crunchyroll
04.2021 - 04.2022Read More

Customer Service Agent

Crunchyroll
11.2017 - 04.2020Read More

Sales Agent (travel consultant)

International Travel Network
04.2015 - 07.2017Read More

Senior Sales Representative

Eko Module SRL
10.2014 - 02.2015Read More

Liceul Teoretic „Vasile Alecsandri”

Read More

Alecu Russo State University

Read More

Universitatea Cooperatist-Comercială din Moldova

from Law
Read More

Liceul Teoretic „B.P.Hasdeu”

Read More
Alexandr Padurari