Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Alexandr Saragov

Chisinau

Summary

Dynamic customer support specialist with extensive experience at DYNINNO, excelling in technical support and issue resolution. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at analyzing flight itineraries and billing procedures, ensuring seamless service delivery and fostering positive customer relationships.

Overview

3
3
years of professional experience

Work History

SLT Customer Support Specialist

DYNINNO
Chisinau
12.2023 - Current
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Coordinated with airlines when necessary for resolving escalated customer issues.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Participated in team meetings to discuss strategies for improving customer experience.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Investigated customer complaints regarding product and service quality.
  • Informed customers about billing procedures, processed payments, and provided payment options.
  • Documented customer correspondence in CRM to track requests, problems, and solutions.

GDS Expert

DYNINNO
Chisinau
12.2022 - 06.2023
  • Supported sales agents in locating ideal flight itineraries and competitive pricing to maintain high standards of customer satisfaction.
  • Performed a detailed analysis of airline routings and destinations to guarantee up-to-date information.
  • Analyzed optimal fares from airlines to ensure provision of convenient prices for flight itineraries

Sales Agent

DYNINNO
Chisinau
05.2022 - 11.2022
  • Assisted customers in locating and reserving preferred flight itineraries.
  • Delivered exceptional service through positive engagement with each customer.
  • Conducted market research to identify selling possibilities and evaluated customer needs actively.
  • Followed up with customers on a regular basis to ensure satisfaction with the services provided.

Skills

  • Technical support and issue resolution
  • Customer communication and CRM software
  • Billing procedures and flight itineraries
  • Market research and problem solving
  • Multitasking and stress management

Languages

Romanian & Russian
First Language
English
Advanced (C1)
C1

Timeline

SLT Customer Support Specialist

DYNINNO
12.2023 - Current

GDS Expert

DYNINNO
12.2022 - 06.2023

Sales Agent

DYNINNO
05.2022 - 11.2022

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Alexandr Saragov