Alexandra Darby
Bethesda
Summary
Highly organized and reliable Administrative Coordinator with 10+ years of experience supporting executives, managing complex schedules, handling high-volume communication, and delivering exceptional customer service. Skilled in multitasking, problem-solving, and maintaining efficient workflow in fast-paced environments. Adept at remote work, digital communication, and managing confidential information with professionalism and discretion. Seeking to leverage strong organizational and administrative abilities in a Remote Office/Personal Assistant role.
Overview
15
15
years of professional experience
Work History
Administrative Scheduler Coordinator
Purple, a Division of ZP Better Together, LLC
04.2021 - Current
- Manage high-volume scheduling and confirmation of appointments using advanced scheduling software.
- Act as the primary point of contact for clients, interpreters, and internal staff via phone, email, and video communication.
- Prioritize and assign requests to ensure efficient staff allocation and workflow.
- Maintain accurate digital records of all correspondence, schedules, and service agreements.
- Support senior leadership with administrative tasks, including contract reviews and document preparation.
- Handle confidential information with professionalism and discretion.
- Deliver excellent customer service, resolving issues quickly and maintaining strong relationships with clients and stakeholders.
Store Manager of Operations
Crest Cleaners
06.2016 - 04.2021
- Managed daily operations across all four Maryland store locations, stepping in wherever needed to support staffing or operational gaps.
- Oversaw scheduling, staff supervision, performance evaluations, and workflow management.
- Handled escalated customer concerns, ensuring professional resolution and client satisfaction.
- Maintained accurate business data, operational documentation, and internal reports.
- Created and monitored staff schedules to ensure adequate coverage and efficiency.
- Implemented local business and marketing strategies to support meeting annual revenue goals.
- Ensured operational consistency across multiple locations and maintained high service standards.
Assistant Store Manager
Crest Cleaners, Germantown Store
06.2013 - 06.2016
- Assisted store manager with daily operations, customer service, and staff coordination.
- Trained new employees and provided ongoing coaching to ensure performance quality.
- Managed opening and closing procedures, inventory checks, and cash handling.
- Supported scheduling, customer communication, and store workflow management.
- Resolved customer issues and maintained strong client relationships.
Customer Service Representative
Crest Cleaners
06.2010 - 06.2013
- Provided front-line customer service, greeting and assisting clients in a fast-paced environment.
- Handled transactions, maintained accurate records, and ensured high-quality service.
- Managed incoming orders, organized workflow, and supported daily store operations.
- Learned all equipment and operational processes, leading to advancement into leadership roles.
Education
GED -
Seneca Valley High School
Germantown06-2011
Skills
- Calendar Management & Scheduling
- Email & Communication Management
- Customer Service & Client Relations
- Remote Work Tools & Technology
- Administrative Support
- Problem Solving & Decision Making
- Document & Data Management
- Multitasking & Time Management
Technical Proficiency
- Microsoft Office Suite
- Google Workspace
- Zoom / Teams / Video Communication Platforms
- Scheduling & CRM Systems
- Data Entry Tools
- Multi-line Phone Systems
Timeline
Administrative Scheduler Coordinator
Purple, a Division of ZP Better Together, LLC
04.2021 - Current
Store Manager of Operations
Crest Cleaners
06.2016 - 04.2021
Assistant Store Manager
Crest Cleaners, Germantown Store
06.2013 - 06.2016
Customer Service Representative
Crest Cleaners
06.2010 - 06.2013
GED -
Seneca Valley High School