Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Timeline
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Alexandra Gribinenco

Alexandra Gribinenco

Chisinau

Summary

Customer support professional with over 5 years of experience in international environment. Solid skills in customer service, strong commitment to high customer satisfaction and expertise in technical documentation writing. Skilled in product demonstration, with extensive knowledge of Zendesk, Jira, and CRM software. Ready to apply these skills to drive customer success and contribute to organisational growth. Eager to learn new technologies and products.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work history

Customer support representative

DevelopmentAid
Chisinau, Moldova
03.2020 - Current
  • Effectively solved client product inquiries and technical issues using various communication methods (email, phone, Zendesk, CRM)
  • Built long-term relationships with paying clients by providing demo sessions of the product, keeping a high customer retention rate
  • Maintained product knowledge base (FAQs, video tutorials, and support documentation)
  • Delivered bug reports, feature requests, front-end and back-end enhancement suggestions to the product development team via Jira
  • Maintained internal company documentation and procedures, ensuring they are ISO compliant

Project Administrator

Non-governmental organization Apriori
Tiraspol, Moldova
04.2017 - 01.2020
  • Arranged entertaining and educational events
  • Experienced in negotiating with artists, speakers, and their representatives
  • Content management (Facebook, Instagram, website)
  • Grant writing and proposal development


Subtitles translator and editor

Documentary film festival
Tiraspol, Moldova
01.2016 - 01.2019
  • Translated, edited and proofread film subtitles (EN-RU) for 17 full-length movies and 12 short movies

Education

Bachelor of Arts - Translation and interpretation studies

Shevchenko Transnistria State University
Tiraspol, Moldova
01.2012 - 01.2016

Bachelor of Arts - English Language and Literature

Wright State University
Dayton, OH, USA
/2015 - /2016

Skills

  • Commitment to high customer satisfaction
  • Technical documentation writing proficiency
  • Customer retention techniques
  • Customer needs and feedback analysis
  • Product demonstration
  • Zendesk knowledge
  • Jira proficiency
  • CRM Software proficiency

Accomplishments

    Global UGRAD, Student awardee in the exchange program sponsored by the U.S. Department of State, 2015

Languages

Russian
Native
English
Advanced

Timeline

Customer support representative

DevelopmentAid
03.2020 - Current

Project Administrator

Non-governmental organization Apriori
04.2017 - 01.2020

Subtitles translator and editor

Documentary film festival
01.2016 - 01.2019

Bachelor of Arts - Translation and interpretation studies

Shevchenko Transnistria State University
01.2012 - 01.2016

Bachelor of Arts - English Language and Literature

Wright State University
/2015 - /2016

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Alexandra Gribinenco