Alexandra Scvortova
Chisinau
Overview
16
16
years of professional experience
Work History
Hair Stylist and Colorist
Self Employed
12.2022 - Current
- Duties
- Hair Styling and Coloring
- Reconstruction and hair Therapy
Travel Agent
Panda Tur
05.2022 - 11.2022
- Duties
- Served as the single point contact and prepared all travel; local, domestic and foreign travel
- Routinely made decisions regarding appropriate airfare based on lab policy, information provided by traveler and the likelihood that travel plans could change
- Identified special travel documentation requirement
- Made all necessary travel arrangements through including airline, hotel, transportation reservations, travel advances
- Coordinated all group travel to ensure appropriate resources such as transportation; hotel, etc
- Were in place to provide the best service to the customer and to also take advantage of group reservation discounts where applicable
- Prepared Travel Expense Vouchers for travelers, obtaining authorized signatures; worked with travelers in submitting Foreign Trip Reports where applicable
Jandelle Investments Limited
12.2018 - 12.2021
- Duties
- Make surveys with different people via the phone
- Checking the information received from the customers via phone
- Record the information received in the data base
Dispatcher
Worldwide CC for MTA NewYork
03.2017 - 12.2018
- Duties
- Answering calls from passengers – helping them regarding their trip (such as dispatching their cars, giving info about vehicles, cancelling rides)
- Answering calls from drivers- helping them to find passengers, cancelling the trips or giving a «NO SHOW»
- Conversations with MTA operators (New York) – dispatching cars, cancelling the rides, inserting new info about passengers
sales manager
Admiral Tur travel agency
05.2017 - 01.2018
- Served as the single point contact and prepared all travel; local, domestic and foreign travel
- Routinely made decisions regarding appropriate airfare based on lab policy, information provided by traveler and the likelihood that travel plans could change
- Identified special travel documentation requirement
- Made all necessary travel arrangements through including airline, hotel, transportation reservations, travel advances
- Coordinated all group travel to ensure appropriate resources such as transportation; hotel, etc
- Were in place to provide the best service to the customer and to also take advantage of group reservation discounts where applicable
- Prepared Travel Expense Vouchers for travelers, obtaining authorized signatures; worked with travelers in submitting Foreign Trip Reports where applicable
manager
AC Tour travel agency
02.2012 - 04.2015
- Duties: Researching travel options & presenting the best deals in terms of requirements
- Ensure all bookings & reservations are processed accurately
- Responding to all phone enquiries promptly, courteously and in a friendly manner
- Filing, photocopying and general administrative duties
- Building strong relationships with clients
- Up selling relevant add-ons, like, insurance, excursions, currency etc
- Monitoring bookings throughout the working day
- Negotiating corporate and best rates with hotels
- Advising on and organising visas & passports
- Booking rail, hotel, domestic and international air travel
- Ensuring travel brochures & promotional literature are displayed prominently
- Handling high numbers of incoming calls from direct customers and travel trade
- Offering holidays to a wide variety of long haul luxury destinations, including the sea cruises all over the world
secretary
Forex Corporation
05.2011 - 10.2011
- Duties: Filing, archiving, photocopying, scanning and faxing documents
- Screening calls and taking messages
- Answering and dealing with incoming and outgoing telephone calls
- General ad-hoc duties such as ordering stationary, making tea, and tidying the office area
- Preparing correspondence and documents from digital dictation
assistant manager
Happy cruises travel agency
01.2009 - 01.2011
- Duties: Producing documents, reports and presentations
- Organising and maintaining diaries and making appointments
- Staff administration including holiday and sickness tracking
- Making advertisements on the web site
Education
college - Tourism And Hotel Management
International School of Business
06.2007
Skills
- Leading by example, providing clear management and leadership
- Good office management skills and computing skills
- Organising maintenance of systems, document records, space management, etc
- Self motivated with the ability to work on your own initiative
- Ability to come up with own ideas to take the company forward
- Pro-active
- Superb written and communication skills
- Flexible, open to ideas and willing to learn
- Leadership skills
Languages
Russian-native
English-fluent
Romanian-intermediate
Timeline
Hair Stylist and Colorist
Self Employed
12.2022 - Current
Travel Agent
Panda Tur
05.2022 - 11.2022
Jandelle Investments Limited
12.2018 - 12.2021
sales manager
Admiral Tur travel agency
05.2017 - 01.2018
Dispatcher
Worldwide CC for MTA NewYork
03.2017 - 12.2018
manager
AC Tour travel agency
02.2012 - 04.2015
secretary
Forex Corporation
05.2011 - 10.2011
assistant manager
Happy cruises travel agency
01.2009 - 01.2011
college - Tourism And Hotel Management
International School of Business
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