Alexandra Sheshi
Towson
Summary
Dynamic professional with extensive experience in customer service and beauty techniques, notably at Palm Beach Tan. Excelled in client relationship building and product knowledge expertise, significantly enhancing customer satisfaction. Skilled in creating welcoming environments and adept at hygiene practices. Proven track record of contributing to team success and achieving customer service excellence.
Overview
4
4
years of professional experience
Work History
Beauty Consultant
Palm Beach Tan
01.2024 - Current
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted consultations to understand client's desired look.
- Identified client needs and recommended products based on preferences and requirements.
Server
Manor Tavern
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Barista
Starbucks
11.2020 - 03.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor - Mass Communication
Towson University
Baltimore, MD05-2026
High School Diploma -
Dulaney High School
Timonium MD05-2022
Skills
- Retail experience
- Client relationship building
- Customer service
- Detail-orientated
- Beauty techniques
- Brand representation
- Hygiene and cleanliness
- Fragrance selection
- Color principles
- Product knowledge expertise
- Sensitive skin care
Timeline
Beauty Consultant
Palm Beach Tan
01.2024 - Current
Server
Manor Tavern
04.2022 - Current
Barista
Starbucks
11.2020 - 03.2022
Bachelor - Mass Communication
Towson University
High School Diploma -
Dulaney High School
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