Alexandra Walter
Glen Burnie
Summary
Dynamic Direct Support Professional with a proven track record at Bello Machre, excelling in client advocacy and crisis intervention. Adept at maintaining compliance with federal regulations while enhancing the quality of life for individuals with disabilities. Recognized for exceptional documentation accuracy and fostering strong relationships with clients and families. Resiliant Direct Support Professional with solid background assisting patients with basic needs and care. Knowledgeable about medical procedures, recreational requirements, and protective measures. Perceptive individual familiar with social and community services rules and regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Bello Machre
Glen Burnie
04.2025 - Current
- Provided personal care and support to individuals with disabilities.
- Maintained accurate documentation of client progress and incidents.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Administered medications and treatments as per physician instructions.
- Maintained accurate patient records and documentation in compliance with regulations.
Direct Support Professional
Providence of Maryland
11.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
Retail Supervisor
Gabriel Brothers
10.2022 - 11.2024
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
Medical Assistant
Dr. Carlos A. Alarcon M.D. P.A
05.2022 - 09.2022
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Verified appropriate lab couriers picked up collected lab specimens.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained all prescribed laboratory testing.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Security Officer
Allied Universal Security Services
10.2021 - 05.2022
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Identified violators and escorted departing personnel to guard against theft of property.
- Reported suspicious activities and persons to law enforcement.
- Permitted entry with escort for approved persons into secure locations.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Sales Associate
Spencer's Gifts
06.2021 - 09.2021
- Increased sales by 20% in most transactions.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Provided positive first impressions to welcome existing, new and potential customers.
Customer Service Representative
Grady Wright & Associates Inc
04.2017 - 02.2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Interviewed customers regarding insurance issues and reported feedback to management team.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Assisted approximately 40 customers each week with all insurance needs.
- Documented conversations with customers to track requests, problems and solutions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Assisted agents in better serving our Spanish speaking clients by translating.
- Provided primary customer support to internal and external customers
Cashier
Piazza Italia
11.2016 - 04.2017
- Operated cash register, collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Assistant Store Manager
Brookstone
08.2015 - 05.2016
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Coached and developed store associates through formal and informal interactions.
Cashier
Dollar Tree Stores
05.2015 - 09.2015
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Operated cash register, collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Bachelors - Business Administration And Management
Universidad Metropolitana
Rio Piedras, PR08-2011
High School Diploma -
San Juan Educational School
Santurce, PR03.2007
Skills
- Retail Expertise
- Excellent people skills
- Client Service
- Sales trends
- POS Experience
- Customer Service
- Federal and State Regulation Compliance
- CCTV Monitoring
- Personal care
- Crisis intervention
- Documentation accuracy
- Disability support
- Client advocacy
- Behavioral support
- First aid and CPR
- Community integration support
References
Durrell Smith (Gabriel Brothers)
(301)250-5454
Christina Jenkings (Providence of Maryland)
(410)793-2680
Zuleyma Venegas (Gabriel Brothers)
(301)803-9991
Certification
NSC First Aid, CPR & AED Course
CMT Certification
MANDT Certification
Timeline
Direct Support Professional
Bello Machre
04.2025 - Current
Direct Support Professional
Providence of Maryland
11.2023 - Current
Retail Supervisor
Gabriel Brothers
10.2022 - 11.2024
Medical Assistant
Dr. Carlos A. Alarcon M.D. P.A
05.2022 - 09.2022
Security Officer
Allied Universal Security Services
10.2021 - 05.2022
Sales Associate
Spencer's Gifts
06.2021 - 09.2021
Customer Service Representative
Grady Wright & Associates Inc
04.2017 - 02.2021
Cashier
Piazza Italia
11.2016 - 04.2017
Assistant Store Manager
Brookstone
08.2015 - 05.2016
Cashier
Dollar Tree Stores
05.2015 - 09.2015
Bachelors - Business Administration And Management
Universidad Metropolitana
High School Diploma -
San Juan Educational School
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