Alexandru Beregoi
Chisinau
Summary
Dedicated Customer Operations Agent skilled in optimizing workflow, enhancing service quality, and training new team members. Committed to driving efficiency and improving customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Operations Agent
Orange Systems
Chisinau
10.2024 - Current
- Optimized daily operations to maintain efficient workflow and service quality.
- Ensured timely arrivals by managing inventory levels and tracking shipments.
- Addressed customer inquiries swiftly, resolving issues to improve service.
- Supported training for new team members, reinforcing operational procedures and best practices.
Education
Bachelor of Arts - Instrumental Performance, Conductor, Pedagogy
CE "Stefan Neaga"
ChisinauMaster of Arts - Composition, culturology, arts management
St. Petersburg State Conservatory
Saint PetersburgSkills
- Inventory management
- Shipment tracking
- Customer service
- Operational optimization
- Employee training
- Process improvement
- Team collaboration
- Data analysis
- Time management
Languages
English
Upper Intermediate (B2)
B2
Russian
Proficient (C2)
C2
Romanian
Native
Native
Timeline
Customer Operations Agent
Orange Systems
10.2024 - Current
Bachelor of Arts - Instrumental Performance, Conductor, Pedagogy
CE "Stefan Neaga"
Master of Arts - Composition, culturology, arts management
St. Petersburg State Conservatory