ALEXEI DOBROVICEAN
Brighton,UK
Summary
Highly skilled professional with expertise in project management, team management, and supply chain optimisation. Demonstrates exceptional attention to detail and problem-solving abilities, ensuring efficient scheduling and materials requirement planning. Fluent in English and Russian, with strong communication skills and a proven track record in data analysis and economic order quantity calculation. Results-oriented with confident decision-making capabilities, committed to driving organisational success through effective collaboration and strategic planning.
Overview
11
11
years of professional experience
Work history
Supply manager
AGA Tech
Chisinau, Chișinău Municipality
2025.11 - Current
- Optimised supply chain processes by establishing efficient, cost-effective procedures.
- Prepared accurate budget forecasts, aiding strategic decision-making process.
- Conducted market research to identify potential new suppliers.
- Handled dispute resolution with vendors effectively maintaining good relations.
- Forecasted product needs for timely procurement and inventory management.
- Streamlined order fulfilment with effective tracking systems.
- Coordinated efficient transport of goods from suppliers, ensuring timely deliveries.
- Managed supplier relationships, ensuring consistent quality and timely delivery.
- Analysed logistics data for continuous improvement initiatives.
- Negotiated contracts with suppliers to secure competitive pricing.
Service manager
Bomba (Moldova)
Chisinau, Chișinău Municipality
2025.05 - 2025.10
- Maintained a positive work environment through effective conflict resolution strategies among staff.
- Spearheaded initiatives towards achieving company targets, leading to consistent growth.
- Delegated tasks effectively to maximise team potential and productivity.
- Implemented a new feedback system for more efficient performance reviews.
- Improved response times, resulting in higher client satisfaction rates.
- Established clear lines of communication between clients and staff, fostering a harmonious working environment.
- Reviewed operational policies periodically for improvements in efficiency and effectiveness.
Remote Technical Support Specialist
Miele Company Limited
Brighton, West Sussex
2022.04 - 2025.04
- Provided expert remote diagnostic support for high-end Miele domestic appliances, maintaining a 90% first-call resolution rate.
- Leveraged advanced remote troubleshooting protocols to resolve complex mechanical and software issues, significantly reducing the need for on-site technician dispatches.
- Consistently earned top-tier customer satisfaction (CSAT) scores, frequently cited in user feedback for clear communication and technical patience.
- Collaborated with the engineering team to document recurring faults, improving the remote diagnostic knowledge base.
- Maintained a 5-star service rating by translating complex technical jargon into easy-to-follow instructions for non-technical users.
Field Service Engineer
Miele Company Limited
Brighton, West Sussex
2015.09 - 2025.04
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Oversaw repair and maintenance of more than 30 machinery and equipment to maintain fleet operations.
- Provided on-site services, installed new systems and escalated customer complaints.
- Repaired and calibrated systems and equipment post-installation.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Identified problems and recorded solutions for reference purposes.
- Coordinated work between team, other departments, subcontractors and customers.
- Managed maintenance data records and tracked maintenance and operating information for onsite reference.
- Supported Regional Service Manager in improving operations and resolving issues to deliver top-notch customer service.
- Adeptly handled six of inbound calls per day, generating £ 3.600 in sales revenue annually.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Monitored and keep track of the van stock parts and equipment
- Organising delivery and purchase new parts or extra support per order.
- Took part of development Apprenticeship programm inside the company
Removal Man/Driver
Pickfords
Horsham
2015.03 - 2016.09
- Delegated tasks and supervised crew during loading unloading and staging of cargo to achieve smooth and efficient transitions.
- Support the company in customer services
- Managed unloading process on special deliveries from abroad, such as antiques, classic cars and unique items
- Team management
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Education
GCSE - Mathematics
The College of Richard Collyer
HorshamGCSE - English Language
The College of Richard Collyer
HorshamA-Levels - Product Design
The College of Richard Collyer
HorshamA-Levels - Art and Design
The College of Richard Collyer
HorshamBTEC Level 3 National Diploma - Information Technology (IT)
The College of Richard Collyer
HorshamBTEC Level 3 National Diploma - Electrical/Electronic Engineering
ATG Training
OxfordFunctional Skills Level 2 - English
ATG Training
OxfordFunctional Skills Level 2 - Information Technology (ICT)
ATG Training
OxfordNVQ Level 2 - Engineering Maintenance (Engineered Systems)
ATG Training
OxfordNVQ Level 3 - Engineering Maintenance (Engineered Systems)
ATG Training
OxfordSkills
- Attention to detail
- Project management
- Fluent in English/Russian
- Team management
- Problem solving
- Scheduling
- Communication skills
- Team player
- Supply chain optimization
- Materials requirement planning
- Results orientation
- Decision-Making confidence
- Economic order quantity calculation
- Data analysis capability
Hobby and interests
Sports take a big place as a hobby in my life, I been doing swimming, basketball, judo and gym in general, still doing it as found that sport is a good relaxation after working day as well as maintaining your health.
Timeline
Supply manager
AGA Tech
2025.11 - Current
Service manager
Bomba (Moldova)
2025.05 - 2025.10
Remote Technical Support Specialist
Miele Company Limited
2022.04 - 2025.04
Field Service Engineer
Miele Company Limited
2015.09 - 2025.04
Removal Man/Driver
Pickfords
2015.03 - 2016.09
GCSE - English Language
The College of Richard Collyer
A-Levels - Product Design
The College of Richard Collyer
A-Levels - Art and Design
The College of Richard Collyer
BTEC Level 3 National Diploma - Information Technology (IT)
The College of Richard Collyer
BTEC Level 3 National Diploma - Electrical/Electronic Engineering
ATG Training
Functional Skills Level 2 - English
ATG Training
Functional Skills Level 2 - Information Technology (ICT)
ATG Training
NVQ Level 2 - Engineering Maintenance (Engineered Systems)
ATG Training
NVQ Level 3 - Engineering Maintenance (Engineered Systems)
ATG Training
GCSE - Mathematics
The College of Richard Collyer