Alexei Mudreac
IT Support
Chisinau
Summary
Skillful professional with experience in troubleshooting computer hardware and software issues for clients. Experienced in technical support with a creative approach to problem-solving. Flexibly responds to unique requests, conducting thorough research and utilizing expert analytical skills. Committed to meeting client needs and resolving their issues.
Overview
2
2
years of professional experience
2
2
Languages
Work History
IT Support Specialist
Globiance
09.2022 - Current
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Developed custom scripts to automate repetitive tasks, increasing efficiency in daily operations.
- Contributed to the development of internal tools that improved workflow automation within the IT department.
- Answered questions and provided information to customers about new software or hardware.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
High School Diploma -
CENTRE OF EXCELLENCE IN TRANSPORT
Chisinau, Moldova 04.2001 -
Skills
Network configuration
Ticket support system management
Hardware Evaluations
Software diagnosis
Analytical Thinking
Customer service expert
Staff education and training
Attention to Detail
Customer Service
Decision-Making
Technical issues analysis
Network diagnostics
Technical Support
Timeline
IT Support Specialist
Globiance
09.2022 - Current
High School Diploma -
CENTRE OF EXCELLENCE IN TRANSPORT
04.2001 -