Alexia Bennett
Bowie
Summary
Demonstrated commitment to continuous professional growth and organizational success through team collaboration, problem-solving, and proficiency in various tools and systems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Human Service Specialist (Local Hire)
FEMA Individuals and Households BR
Hyattsville, MD
09.2024 - 05.2025
- Duties and Responsibilities: Provide Direct Assistance to Disaster Survivors; Serve as the primary point of contact for individuals impacted by disasters, guiding them through application processes and addressing questions regarding assistance programs. Conduct Eligibility Assessments; Review and evaluate applicant data to determine eligibility for Individuals and Households Program (IHP), ensuring accurate interpretation of FEMA guidelines. Facilitate Resource Coordination; Collaborate with local, state, and non-profit agencies to connect survivors with housing, financial, and medical resources, streamlining the recovery process and minimizing service gaps. Maintain Accurate Case Documentation; Record applicant interactions and update case files in compliance with FEMA regulations, always ensuring data integrity and confidentiality. Coordinate with Cross- Functional Teams’ Work closely with inspection teams, case workers, and other FEMA specialists to expedite the resolution of pending applications and maintain seamless communication. Ensure Policy Compliance; Adhere to federal regulations, standard operating procedures, and program policies when processing assistance requests, reducing errors and promoting consistent service delivery. Provide Compassionate Customer Service; Offer empathetic, culturally sensitive support to diverse populations, often under stressful circumstances, to help them navigate the complexities of disaster recovery. Contribute to Process Improvements; Identify workflow bottlenecks, suggest operational enchantments, and collaborate with supervisors to implement solutions that optimize survivor assistance and response times. Conduct Outreach and increase awareness and utilization of FEMA resources.
- Empathy & Crisis Management; Roles in customer service, social work, healthcare, or any field that requires managing sensitive or high-pressure situations. Regulatory Compliance & Attention to Detail; Positions in compliance, auditing, legal services, or any role requiring strict adherence to policies and guidelines. Cross-Functional Collaboration & Networking; Project management, public relations, or community outreach roles that require working with diverse teams and external partners. Organizational Skills & Data Management; Administrative roles, program management, or any job that involves handling large volumes of information. Analytical Thinking & Process Improvement; Business analysis, operations management, or roles in quality assurance where problem solving is essential.
Guest Service Associate
European Wax Center
Bowie, MD
10.2023 - 09.2024
- Assisted clients with greetings and inquiries, creating a positive atmosphere during check-ins and check-outs. Managed appointment scheduling through phone calls, online systems, and in-person requests, reducing wait times for clients. Processed payments using point-of-sale systems, maintaining accurate sales records and completing end-of-day reconciliations. Recommended skincare products and service packages to clients, enhancing their experience and contributing to sales growth. Maintained cleanliness and hygiene standards in the reception area, restocking supplies as needed. Addressed customer concerns with professionalism, collaborating with team members for effective resolutions. Communicated updates and feedback to estheticians and management, ensuring smooth service delivery. Monitored inventory levels, replenishing supplies to meet operational needs. Assisted in compiling sales and performance reports, identifying trends for marketing strategies.
- Assisted customers with inquiries and concerns, demonstrating empathy and effective communication skills. Supported appointment scheduling and maintained accurate records, contributing to operational efficiency. Collaborated with estheticians and management to enhance teamwork and communication in service delivery.
Customer Service Specialist
Dream Stream Media
Upper Marlboro, MD
09.2021 - 01.2024
- Provided customer support and technical troubleshooting through phone, email, and live chat for product and service inquiries. Delivered accurate solutions to enhance customer satisfaction and build trust. Diagnosed and resolved customer issues efficiently while escalating complex problems to relevant departments. Assisted customers with order placement, returns, account updates, and cancellations, maintaining accuracy in financial transactions. Recorded customer interactions and updated case notes in the CRM system to support service continuity. Collaborated with marketing, technical support, and product development teams to relay customer feedback and improve service offerings. Participated in quality reviews to assess performance and implement best practices in customer service.
- Facilitated effective communication with diverse customers to enhance understanding and empathy in interactions. Supported problem-solving efforts by quickly identifying issues and proposing actionable solutions. Managed multiple customer inquiries simultaneously while delivering high-quality service and prioritizing tasks effectively under pressure.
Education
Bachelor of Science - Cyber Security
University of Maryland Global Campus
04.2026
High School Diploma - undefined
01.2021
Skills
- Client retention strategies
- Cross-functional coordination
- Clerical support
- Professional telephone demeanor
Certification
- 09/30/24 Registration Intake IHP Certificate of Completion
- 10/23/24 Basic Helpline IHP Certificate of Completion
- 11/08/24 Advanced Helpline and Basic Case Analysis IHP Certificate of Completion
- 12/03/24 Indexing with DMARTS IHP Certificate of Completion
- 12/05/24 Duplicate Investigation IHP Certificate of Completion
- 01/27/2025 FEMA Manual Determination IHP Certificate of Completion
Timeline
Human Service Specialist (Local Hire)
FEMA Individuals and Households BR
09.2024 - 05.2025
Guest Service Associate
European Wax Center
10.2023 - 09.2024
Customer Service Specialist
Dream Stream Media
09.2021 - 01.2024
High School Diploma - undefined
Bachelor of Science - Cyber Security
University of Maryland Global Campus