Alexia Butler
Hagerstown
Summary
Friendly Bartender with exceptional skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Longhorn Steakhouse
08.2022 - 09.2025
- Delivered exceptional customer service in high-pressure environments, enhancing guest satisfaction.
- Managed multiple tables efficiently, ensuring timely order delivery and accuracy.
- Collaborated with kitchen staff to guarantee precision in meal preparation and presentation.
- Implemented upselling techniques, increasing overall sales through product recommendations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Hooters
06.2022 - 08.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Operated efficiently in high-volume setting to prepare and serve more than Number drinks per hour.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Bartender
Hooters
09.2020 - 07.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server Shift Leader
Hooters
06.2018 - 08.2020
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Family Community Services - Child Development
East Carolina University
Greenville, NC05.2020
Skills
- Safe Serving Knowledge
- Custom Drink Preparation
- Glassware Polishing
- Food Preparation and Safety
- Guest Satisfaction
- Reconciling Cash Drawers
- Liquor, Beer and Wine Knowledge
- Food and Beverage Management
- Responsible Alcohol Service
- TIPS Certified
Timeline
Server/Bartender
Longhorn Steakhouse
08.2022 - 09.2025
Bartender
Hooters
06.2022 - 08.2022
Bartender
Hooters
09.2020 - 07.2022
Server Shift Leader
Hooters
06.2018 - 08.2020
Family Community Services - Child Development
East Carolina University
Similar Profiles
Erin PettyjohnErin Pettyjohn
Hostest at Longhorn SteakhouseHostest at Longhorn Steakhouse
Kylee HendersonKylee Henderson
Server at Longhorn SteakhouseServer at Longhorn Steakhouse
Christopher GastonChristopher Gaston
Server at Longhorn SteakhouseServer at Longhorn Steakhouse
Carter LoebsackCarter Loebsack
Host at Longhorn SteakhouseHost at Longhorn Steakhouse
Mathew RileyMathew Riley
Order Filler at AmazonOrder Filler at Amazon