Alexis Bertholdt
Essex
Summary
Detail-oriented customer service specialist with strong problem-solving and order processing skills. Successfully managed end-to-end order fulfillment, ensuring accuracy and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Senior Customer Service Specialist
Pompeian
Baltimore
02.2023 - Current
- Resolved customer inquiries efficiently through email communication.
- Collaborated with team members to enhance customer service processes.
- Assisted in training new staff on customer service protocols and systems.
- Resolved customer complaints promptly and efficiently.
- Facilitated communication between customers and other departments within the organization.
- Managed order processing from start to finish including tracking shipments and delivery status updates.
- Completed day-to-day duties accurately and efficiently.
- Assisted with month end closing processes including invoice reconciliation.
Customer Service Specialist
Pompeian
Baltimore
11.2020 - 02.2023
- Processed orders accurately using company software and systems.
- Collaborated with team members to improve service efficiency and quality.
- Trained new staff on customer service protocols and best practices.
- Facilitated communication between departments to ensure timely issue resolution.
- Maintained a high level of professionalism while interacting with customers via email.
- Managed order processing from start to finish including tracking shipments and delivery status updates.
Education
Business Administration
The Community College of Baltimore County
Catonsville, MDSkills
- Customer service
- Team collaboration
- Order processing
- Effective communication
- Conflict management
- Email support
- Order fulfillment
- Customer support
Timeline
Senior Customer Service Specialist
Pompeian
02.2023 - Current
Customer Service Specialist
Pompeian
11.2020 - 02.2023
Business Administration
The Community College of Baltimore County