Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexis Bowers

Waldorf

Summary

I am seeking a position with your company that will allow me to fully utilize my communication, organizational, and problem-solving skills; to acquire a challenging career with a solid company utilizing the opportunity to offer proven and developing skills within the company. I am always trying to progress my medical career and I feel that this is another step within the journey. Thank you so very much for considering me for this position and I hope we can have a sit-down soon regarding the position.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant

MedStar Health Primary Care
11.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.

Urgent Care Patient Service Coordinator

MedStar Health Urgent Care
03.2024 - 11.2024
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Assessed customer needs and developed solutions to meet needs.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Communicated with clients and service providers to provide updates on work progress.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.

Patient Service Coordinator

Medstar Health
12.2022 - 03.2024
  • Organize appointments, register patients, accumulate payment allowances, update demographics, revise insurance information, follow up appointments, provide requirements for tests
  • Verify insurance (eligibility, calling companies, benefits)
  • Assemble, renovate, duplicate forms, report, scan, import, and index regularly information
  • Improve, generate, and call doctor offices to acquire referrals
  • Greeting patients making them feel comfortable in what could be a extremely difficult time
  • Observing and supervising the lobby during both busy and light hours to ensure patient and employee safety protocols are being upheld
  • Medical terminology
  • Fulltime (40hrs per week)

Sales Associate

Value City Furniture
11.2020 - 12.2022
  • Ensured the highest level of service provided to all customers through extensive product knowledge and the completion of product profiles.
  • Educated my staff on sales plans, personal sales goals, and store stats to ensure the team achieved the store goals.
  • Processed all POS transactions and inventory functions such as transfers, receiving, FedEx shipments, repairs, and damages to maintain the integrity of the inventory.
  • Performed and supervised store opening and closing procedures including counting register funds, completing bank deposits, opening, and closing registers and securing facility.
  • Resolved customer issues and complaints on operational matters.
  • Assisted the manager in recruiting diligent professionals dedicated to high values of service and performance. Documented and prepared reports on management and information system.
  • Enforced loss prevention and shortage control procedures.
  • Managed and was responsible for learning new product construction, fashion/style direction, target customer and communicating those concepts to staff.
  • Fulltime (40hrs per week)

Sales Associate

Home Goods
07.2019 - 07.2020
  • Establish and maintain stock records, automated and manual accounting records, posts receipts and turn-ins, and stock locator system
  • Create PowerPoint training for all personnel
  • Processes requests and turn-in documents at direct support levels for inventories, surveys, and warehousing documents
  • Greets and call clients to ensure all services offered
  • Consulting, gathering information, and evaluating customer needs
  • Work closely with inventory warehouse on scheduling and services offered to ensure smooth workflow and cut down on waiting time
  • Respond to customers’ inquiries, requests, dispute over the phone and in person, and route it to manager for further evaluation
  • Fulltime (40hrs per week)

Education

General Studies -

Friendly High School
05.2017

Skills

  • Proficient with Microsoft Office Suite
  • Logistical organization movements
  • Team management
  • Problem-solving
  • Efficient with public speaking
  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital signs monitoring
  • Direct patient care

Certification

CPR – Cardiac Pulmonary Resuscitation

Timeline

Medical Assistant

MedStar Health Primary Care
11.2024 - Current

Urgent Care Patient Service Coordinator

MedStar Health Urgent Care
03.2024 - 11.2024

Patient Service Coordinator

Medstar Health
12.2022 - 03.2024

Sales Associate

Value City Furniture
11.2020 - 12.2022

Sales Associate

Home Goods
07.2019 - 07.2020

General Studies -

Friendly High School

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