Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexis Burkhardt

Hollywood,MD

Summary

Dynamic team leader with a proven track record at a large retail store, excelling in coaching and mentoring a staff of 110 associates while enhancing engagement. Skilled in strategic planning and risk management, implemented processes that improved operational efficiency. Committed to fostering a diverse and inclusive work environment, and consistently resolved conflicts to maintain high customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Lead

Walmart
06.2023 - 03.2025
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Devised and implemented processes and procedures to streamline operations.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.
  • Frequently inspected production area to verify proper equipment operation.

Shift Lead/ Head Baker

Dunkin
12.2020 - 06.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained adequate coverage for peak business hours by setting effective employee schedules and leave policies.
  • Enhanced bakery productivity by streamlining baking processes and implementing efficient time management techniques.

Education

Associate of Science - Social Sciences

College of Southern Maryland
La Plata, MD
05-2027

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Diversity and inclusion
  • Trend tracking
  • Data entry experience
  • Task delegation
  • Strategic planning
  • Risk management
  • Employee engagement
  • Documentation and reporting

Certification

  • Diversity & Inclusion Training - August 2024
  • Workplace Safety Training - August 2024
  • Supply Chain Management Training - August 2024

Timeline

Team Lead

Walmart
06.2023 - 03.2025

Shift Lead/ Head Baker

Dunkin
12.2020 - 06.2023

Associate of Science - Social Sciences

College of Southern Maryland

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Alexis Burkhardt