Alexis Hampton
Bryans Road
Summary
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Overview
11
11
years of professional experience
Work History
Owner/Operator
AlphaJAKKS Cleaning LLC.
02.2024 - Current
- Developed operational strategies to enhance service delivery and customer satisfaction.
- Managed daily business operations, ensuring compliance with industry standards and regulations.
- Trained and mentored staff on best practices for customer engagement and service excellence.
- Streamlined inventory management processes to reduce costs and improve efficiency.
- Cultivated relationships with suppliers to negotiate favorable terms and maintain quality standards.
Sales Coordinator
Hampton Inn & Suites Alexandria Old Town Area South
08.2022 - 04.2024
- Client Communication: Act as a point of contact for clients, responding to inquiries via phone, email, or in-person meetings. Provide information about the hotel's services, facilities, and event spaces to potential customers. Has experience with inbound customer calls.
- Proposal Preparation: Assist in preparing proposals, contracts, and sales agreements for prospective clients. This may involve gathering information about the client's needs, creating customized packages, and coordinating with other departments such as catering and events.
- Sales Support: Provide administrative support to the sales team, including scheduling appointments, maintaining client databases, and preparing sales reports. Ensure all documentation is accurate and up-to-date.
- Event Coordination: Collaborate with event planners and clients to coordinate details for meetings, conferences, and special events held at the hotel. This includes arranging room setups, catering services, audiovisual equipment, and any other logistical requirements.
- Follow-up: Follow up with clients to ensure satisfaction with services provided and to encourage repeat business. Gather feedback to identify areas for improvement and make recommendations for enhancing the guest experience.
- Market Research: Assist in conducting market research to identify potential leads and trends in the hospitality industry. Stay informed about competitors' offerings and industry developments to maintain a competitive edge.
- Cross-departmental Collaboration: Work closely with other departments such as reservations, housekeeping, and finance to ensure seamless execution of sales contracts and guest requests. Foster strong communication and teamwork across departments.
- Administrative Tasks: Handle general administrative tasks such as answering phone calls, processing paperwork, and maintaining office supplies inventory. Keep the sales office organized and efficient.
- Attend Meetings and Training: Participate in sales meetings, training sessions, and industry events to stay updated on best practices and trends in sales and hospitality.
- Customer Service: Provide exceptional customer service to clients, addressing any concerns or issues promptly and professionally. Build positive relationships with clients to foster loyalty and repeat business.
- Developed and maintained relationships with clients to ensure repeat business and referrals.
- Assisted in the creation of promotional materials, increasing visibility of hotel offerings.
Sales and Marketing Specialist (Remote)
Mills Management Realty
03.2020 - 12.2022
- Utilize strategic marketing initiatives and interpersonal communication skills to identify and nurture sales opportunities that have resulted in a 20% increase in new clientele.
- Collaborate with Operations Manager, Customer Care Specialist, and Chief Executive Officer to assess, establish, and modify sales scripts, marketing procedures, and social media campaigns based on customer needs revealed through market research.
- Design, produce, and manage 5-6 promotional events annually in accordance with sales and marketing strategies.
- Actively prospect leads generated through referrals, marketing, research, networking, social media, and special events.
- Achievements/Tasks
Sales Coordinator
Hotel Indigo
04.2019 - 03.2020
- Employed excellent communication and organizational skills to increase sales by establishing and maintaining professional relationships with new and existing customers and regularly conducting customer needs assessments and customer satisfaction surveys.
- Generated expert sales presentations and a variety of additional materials for prospective customers that highlighted event spaces, dining and catering services, and facility amenities.
- Developed positive working relationships with staff, guests, and senior management by consistently demonstrating a can-do attitude and the determination to curate one-of-a-kind customer experiences.
- Achievements/Tasks
Sales and Catering Coordinator
Westin Arlington Gateway
05.2017 - 04.2019
- Ensured customer satisfaction through diligent implementation of operational and sales activities while balancing knowledge of local laws, site regulations, and health standards with customer demands.
- Consistently exceeded customer expectations by promptly responding to requests for proposal (RFPs) and providing contracts prepared in anticipation of customer needs and potential modification requests.
- Efficiently utilized digital databases, reports, and logs to track business sales, ensure product and space availability, and monitor irregularities.
- Achievements/Tasks
Guest Services Agent
Wyndham Vacation Resort
06.2014 - 05.2017
- Cordially interacted with the public by completing owner and guest registrations, dispensing information and advice concerning the local area, and providing check out assistance.
- Mastered the ability to provide outstanding customer service while maximizing opportunities to increase revenue opportunities.
- Effectively monitored resort communications system and completed night audits that included confirming guest/owner check in and check out rates, reviewing cash, credit card, and parking transactions, and preparing reports for the following shift.
- Achievements/Tasks
Education
High School -
Dr. Henry A. Wise High School
Upper Marlboro, MD05.2011
Skills
- Systems: Microsoft Windows
- Software: MS Office, Excel, Word, Power Point, Adobe, Canva, HOTSOS, and various CRMs
- Salesforce : CVENT
- Customer Relationship Management
- Administrative Management
- Training and Mentoring
- Leadership
- Problem-Solving
- Business Management
- Interpersonal Communication
- Project Management
- Data Entry and Databases
Clearance
Top Secret/SCI
Timeline
Owner/Operator
AlphaJAKKS Cleaning LLC.
02.2024 - Current
Sales Coordinator
Hampton Inn & Suites Alexandria Old Town Area South
08.2022 - 04.2024
Sales and Marketing Specialist (Remote)
Mills Management Realty
03.2020 - 12.2022
Sales Coordinator
Hotel Indigo
04.2019 - 03.2020
Sales and Catering Coordinator
Westin Arlington Gateway
05.2017 - 04.2019
Guest Services Agent
Wyndham Vacation Resort
06.2014 - 05.2017
High School -
Dr. Henry A. Wise High School