Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alexis Lazo

Silver Spring

Summary

Experienced healthcare coordinator with over 7 years in patient-focused clinical operations, specializing in medical scheduling, referral management, and insurance authorization. Proven ability to independently manage high-volume workflows in fast-paced environments while maintaining a compassionate, patient-first approach. Skilled in EHR systems (EPIC, iKnowMed Gen2), intake coordination, and provider communication. Bilingual in English and Spanish, with a passion for improving access to care and delivering exceptional patient experiences. Currently pursuing a B.S. in Health Services Management to deepen leadership in healthcare innovation.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator / Surgical Scheduler

Shady Grove Fertility
- 01.2024
  • Managed intake, scheduling, and insurance workflows for MIGS department single-handedly, supporting 60+ referrals weekly.
  • Coordinated consultations, authorizations, and procedures across multiple sites, optimizing care and operational efficiency.
  • Maintained patient communication and education, improving preparedness and reducing cancellations.
  • Partnered with providers and financial counselors to ensure seamless pre-operative insurance verification and documentation.

Lead Administrative Assistant

Johns Hopkins – Sibley Memorial Hospital
01.2022 - 01.2023
  • Supported high-volume oncology care by managing complex scheduling, EHR documentation, and provider coordination.
  • Triaged 200+ patient calls daily, ensuring timely routing to clinical teams.
  • Trained and mentored administrative staff in intake workflows, customer service, and compliance protocols.

Senior Medical Records Analyst

Maryland Oncology Hematology
01.2021 - 01.2022
  • Coordinated appointments, insurance forms, and lab/test orders across 8 oncology providers.
  • Maintained accurate digital records in iKnowMed Gen2, facilitating pre-treatment approvals and continuity of care.
  • Managed genetic testing orders and FMLA paperwork in line with HIPAA regulations.

Breast Cancer Navigator Assistant

Adventist HealthCare
01.2014 - 01.2019
  • Provided empathetic navigation support for breast cancer patients through complex healthcare systems.
  • Scheduled diagnostics and specialist referrals, ensuring timely access to care.
  • Collaborated with community partners to expand outreach and support services.

Education

Bachelor of Science - Health Services Management

University of Baltimore
Baltimore, MD
01.2026

Associate of Science - General Education (STEM)

Montgomery College
Germantown, MD
01.2021

Skills

  • Insurance Pre-Authorizations & Benefit Verification
  • Referral & Intake Coordination
  • EPIC & iKnowMed Gen2 (EHR Systems)
  • Scheduling & Patient Communication
  • Medical Terminology & Documentation
  • Microsoft Word & Excel
  • High-Volume Call Management
  • Detail-Oriented & Organized
  • HIPAA compliance

Certification

First Aid & CPR Certified

Languages

Bilingual: English & Spanish

Timeline

Lead Administrative Assistant

Johns Hopkins – Sibley Memorial Hospital
01.2022 - 01.2023

Senior Medical Records Analyst

Maryland Oncology Hematology
01.2021 - 01.2022

Breast Cancer Navigator Assistant

Adventist HealthCare
01.2014 - 01.2019

Patient Care Coordinator / Surgical Scheduler

Shady Grove Fertility
- 01.2024

Associate of Science - General Education (STEM)

Montgomery College

Bachelor of Science - Health Services Management

University of Baltimore

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Alexis Lazo