Alexis Morris

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, and office technology including photocopier, fax machine, and multi-line phone system
• Utilize strong verbal and written communication skills to enhance interactions with staff, management, and the public
• Proficiency in multitasking, time management, and organizational skills for prioritizing tasks and maintaining filing systems
• Implemented office procedures that streamlined workflow and improved task completion times
• Experience overseeing confidential information and proactively proposing improvements or solutions
• Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays
• Coordinated and managed daily administrative operations of the office
• Answered incoming calls in a professional manner and directed callers to appropriate personnel or departments
• Coordinated with IT department to resolve technical issues, ensuring minimal disruption to daily operations
• Mentored newly hired employees, equipping them with knowledge of company programs and enhancing their onboarding experience
• Guided employees in handling difficult or complex problems
• Coordinated with other supervisors, combining group efforts to achieve goals
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules
• Reviewed employees work to check adherence to quality standards and proper procedures
• Computed account balances daily to support the accounting team with accurate financial reporting, totals or commissions to support accounting team

Designed custom kitchen layouts using 2020 software

• Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client
• Developed detailed specifications for cabinetry, countertops, and appliances to ensure alignment with design vision
• Collaborated with clients to understand their design preferences and needs
• Addressed client concerns with tailored design solutions and ongoing support, enhancing client satisfaction
• Coordinated with project managers, designers, and installation teams to ensure successful project completion
• Built relationships with vendors in order to source the best materials at competitive prices
• Trained junior designers on software tools and design principles
• Cultivated new business through proactive prospecting, networking, and referrals, increasing client base

• Generated new sales leads through cold calling and networking to expand client base
• Developed key customer relationships that contributed to increased sales
• Conducted product demonstrations to showcase quality and craftsmanship
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients
• Negotiated deals and handled complaints or objections
• Managed customer inquiries and resolved issues to enhance customer satisfaction.
• Trained new team members on sales techniques and company policies
• Provided technical support for customers using the company's products or services