Alexis Smith
Prince Frederick
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Tractor Supply
Huntingtown
04.2016 - Current
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Implemented loss prevention strategies, alleviating shrink.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Established efficient inventory management system to maximize sales and reduce costs.
- Developed and implemented a customer service program to ensure consistent, high quality service throughout the store.
- Developed and executed marketing plans to promote store products and services.
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions.
- Analyzed data from financial reports to identify areas of improvement in business operations.
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
- Processed payroll for over 25 employees using ADP Workforce Now.
- Managed employee records, including new hires and terminations, in HRIS database.
- Conducted regular audits of payroll data to ensure accuracy and integrity.
- Updated employee profiles with changes in job titles or salaries as required.
Education
High School -
Calvert High School
Skills
- Customer service management
- Recruiting and hiring
- Team leadership and coaching
- Inventory management
- Problem-solving
- Payroll management
- Loss prevention
- Operations management
- Risk management
- Sales analysis
- Marketing and promotions
- Payroll processing
- ADP Workforce Now
- Data analysis
- Employee records management
Certification
Maryland Salesman license
References
References available upon request
Timeline
Store Manager
Tractor Supply
04.2016 - Current
High School -
Calvert High School