Alexis Thomas
Upper Marlboro
Summary
Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 3-4 years of service-focused experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Advocate
Safelite AutoGlass
04.2024 - 07.2025
- Manage incoming calls, emails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
- Welcome in-shop customers and resolve customer concerns quickly and efficiently and often coming up with creative solutions.
- Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
- Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
- Review orders from the national contact center and manage dealer part orders and special accounts.
- Analyzed customer feedback data to identify trends and recommend actionable solutions for service enhancement.
Sales Associate
New Balance Factory Store Oxon
09.2022 - 02.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Resolved customer inquiries and complaints promptly, ensuring positive outcomes and retention rates.
- Maintained visual merchandising standards to showcase products attractively and maximize sales potential.
Champions Before & Aftercare Assistant Teacher
Kenilworth Elementary School
09.2022 - 02.2023
- Helped to maintain a positive learning atmosphere in the classroom.
- Assisted teachers with lesson plans and classroom activities, while encouraging student participation.
- Led small group activities and discussions to help promote learning.
- Utilized various teaching techniques such as lectures, demonstrations, discussions, and hands-on activities.
- Assisted in developing IEPs for special education students as needed. - Helped to prepare and distribute materials for activities.
- Explained and enforced classroom rules to create a safe and disciplined learning environment.
Teacher
Celebree School of Bowie
01.2022 - 08.2022
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.
- Motivated and engaged students, developing skills and knowledge for academic foundation.
- Managed student behavioral issues to optimize classroom learning environment.
- Provided feedback to parents regarding a student's academic growth and behavioral development.
- Created flexible academic programs and classroom environments, promoting learning and personal growth.
- Implemented assessment strategies to track student progress and adjust instructional methods accordingly.
Teachers Aide
Rising Generations Early Learning Center
02.2020 - 11.2021
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.
- Motivated and engaged students, developing skills and knowledge for academic foundation.
- Managed student behavioral issues to optimize classroom learning environment.
- Provided feedback to parents regarding a student's academic growth and behavioral development.
- Created flexible academic programs and classroom environments, promoting learning and personal growth.
Student Intern
Barack Obama Elementary School
09.2018 - 05.2019
- Trained to become a Teacher's Aide/Lead Teacher.
- Participated in curriculum development initiatives aligning with educational standards.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Assisted lead teachers with students and other classroom duties “grading papers, passing out work, organizing cubbies/learning centers, taking students to lunch and specials”.
- Developed engaging lesson plans to support diverse learning needs.
Clerical/Receptionist
Charles Herbert Flowers High School
06.2018 - 08.2018
- Answering the phone.
- Filing/Sorting Documents.
- Administrative/office support roles
- The Organizer
- Set Meetings
- Received Shipments
Education
Business Administration
College of Southern Maryland
La Plata, MD01.2023
High School Graduate -
Dr. Henry A. Wise Jr. High School
Upper Marlboro, MD05.2020
Skills
- Leadership
- Adaptability
- Customer Service
- Problem Solving
- Team Player
- Advanced Math Skills
- Data Entry
- Interpersonal Communication
- Organization
- Multitasking Abilities
- Reliability
- Money handling
Certification
- Dr. Jeanne L. Noble Delta Gems Institute Award
- 90 Clock Hours of approved training for Senior Staff in Preschool Centers under the State of Maryland Certificate.
- All Children and the Americans with Disabilities Act Certificate
- CPR and First Aid Certificate
- 9hr Communication Certificate
- Covid-19 Certificate
- Basic Health and Safety Certificate
Languages
English
Full Professional
Timeline
Customer Advocate
Safelite AutoGlass
04.2024 - 07.2025
Sales Associate
New Balance Factory Store Oxon
09.2022 - 02.2023
Champions Before & Aftercare Assistant Teacher
Kenilworth Elementary School
09.2022 - 02.2023
Teacher
Celebree School of Bowie
01.2022 - 08.2022
Teachers Aide
Rising Generations Early Learning Center
02.2020 - 11.2021
Student Intern
Barack Obama Elementary School
09.2018 - 05.2019
Clerical/Receptionist
Charles Herbert Flowers High School
06.2018 - 08.2018
Business Administration
College of Southern Maryland
High School Graduate -
Dr. Henry A. Wise Jr. High School
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