Summary

Overview

Work History

Education

Skills

LANGUAGES

Timeline

Alexis Wade

Rosedale

Summary

Professional logistics coordinator with proven track record in managing complex schedules and ensuring timely deliveries. Strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable under pressure. Skilled in route planning, communication, and problem-solving, with customer-focused approach and ability to handle multiple tasks efficiently.

Overview

years of professional experience

Work History

Truck Dispatcher /Lead Logistics Coordinator

JMG DriveAway

Raleigh, NC

01.2023 - Current

Managed daily dispatch operations for drivers and routes to ensure timely delivery performance.
Ensured adherence to DOT compliance by meticulously managing Hours of Service (HOS) logs and maintaining driver qualification documentation.
Resolved delivery challenges and customer grievances to enhance overall service quality.
Executed accurate processing of billing documentation and freight invoices.
Coordinated daily routes for timely deliveries, optimizing driver schedules and minimizing delays.
Assisted in training new dispatch staff on operational procedures and software usage.
Answered phone calls and responded to customer emails.

Regeneration Project

IEP Aid

08.2022 - 12.2023

Behavior management
Assisting with classroom management such as organizing instructional and other materials
Providing assistance with student
Providing instructional services to students under the direct supervision of the teacher
Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.

Customer Service Agent

Spirit Airlines

Baltimore, MD

05.2019 - 08.2022

Provides Guest with courteous friendly, fast and efficient service
A compliment from one of the Pilots went viral
Assisted 500 customers minimum daily
Performs Gate Functions with professionalism
Helped guest and guest with disabilities onto the aircraft
Team up with employees to welcome guests and assist them
Enjoy working with co-workers to provide excellent customer services
Performs Care Announcement
Serve as a speaker to the passengers for enforcing company policy and procedures
Accommodated unexpected circumstances
Help with cases for Intoxicated Individuals
Providing Safety to guests that experienced assaults
Help relieve guests off emergency landings safely
Certified Baggage Service Agents
Help guest find luggage and personal items
Certified Operations Agent
Coordinating boarding and descending tasks
Respond to inquiries
Managing schedules and passengers
Responsible for coordinating airline operations

Security Ambassador/ Field Training/Special Police

Horseshoe Casino

Baltimore, MD

08.2016 - 11.2018

Insured the safety and well-being of customers and employees
Certified Trainer in Special Police
Attended to any medical emergencies
Certified CPR and 1st Aid
Investigated for any fraudulent activities to prevent them at the workplace
Able to solve any situations in a professional and calm matter quickly.
Checked ID’s, performed daily logs, signed people in and out from the workplace
Granted/ Denied Access
Used my creative problem solving to prevent fight and thefts
Apprehended several thefts

Picker

Sephora Distribution Center

Aberdeen, MD

10.2016 - 01.2017

Thoroughly look through customer packages to ensure everything was in order
Customer satisfaction was a priority

Education

Associate of Sciences - Criminal justice

Baltimore City Community College

Baltimore, Maryland

07-2014

High School Diploma - undefined

Southeast Raleigh High School

Raleigh, North Carolina

05-2014