ALEXIS WOODS

• Provide support for 7 restuarants region wide and help support managers with vendor relations.
• Provide support for hourly employees in cases of non-discrimination, non-harassment policy, employee safety & security and ethics & compliance.
• Skillfully handle customer comments and concerns Support regional stores during the shift Consistently provided professional, friendly and engaging service to customers Skillfully promoted items on beverage lists and restaurant specials.
• Compile weekly budgets for the region Compile daily sales reports Follows all safety and sanitation policies when handling food and beverage to uphold proper health standards.
• Trained on kitchen knowledge/expediting.

• Revenue growth, sales targets met or exceeded using quantifiable metrics throughout the business
• Million Dollar Sales Rep
• Consistently met or exceeded sales targets through relationship-building, consultative selling, and solution-based approaches.
• Developed and maintained long-term client relationships, driving repeat business and customer loyalty.
• Identified new market opportunities and expanded customer portfolios through prospecting and strategic outreach.
• Used strong communication and negotiation skills to close deals and increase revenue.

• Applied customer service expertise from hospitality to deliver a client-first sales exilerience.

• Consulted with clients to identify remodeling needs and preferences
• Developed tailored design solutions to enhance client satisfaction and project outcomes.
• Negotiated contracts and closed high-value deals
• Collaborated with project managers to ensure seamless execution of remodeling projects.
• Conducted site assessments to evaluate existing conditions and recommend improvements.
• Presented detailed proposals including material selections, timelines, and cost estimates.
• Maintained up-to-date knowledge of industry trends and housing codes for compliance
• Enhanced client satisfaction by providing personalized remodeling consultations and tailored recommendations.
• Prepared accurate estimates for clients by carefully analyzing the scope of work and required resources.
• Streamlined communication channels between clients and project teams, fostering a smoother project execution process.

• Direct-to-Consumer Outreach, building client relationships
• Generated new customers database with in field marketing
• Conducted market research to identify potential customers and optimize outreach strategies.
• Managed customer interactions through multiple communication channels, ensuring timely responses and issue resolution.
• Collaborated with sales teams to develop tailored presentations addressing client needs and preferences.
• Assisted in organizing promotional events to enhance brand visibility and attract new clientele.
• Trained new team members on company protocols, fostering a collaborative environment and enhancing team performance.
• Trained and mentored new Customer Development Representatives, enhancing team performance and productivity.
• Demonstrated strong problem-solving skills when faced with challenging situations, ultimately achieving positive outcomes for both the company and the client.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Set and achieved company defined sales goals.

• Carrabbas Italian Grill- Maryland.
• Oversee work in front and back of house to ensure compliance with company policies, regulations and food safety guidelines.
• Complete restaurant opening and closing procedures and manage deposits.
• Perform facility walk-throughs to assess cleanliness and preparedness at beginning and end of shifts.
• Ordering and Inventory.
• Produce monthly reports detailing sales trends and forecasts.
• Expediting and working on the line for all positions.
• Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
• Actively participated in ongoing customer service programs to build sales and rapport in the community.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Maintained a safe working and guest environment to reduce the risk of injury and accidents.
• Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
• Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
• Carefully interviewed, selected, trained and supervised staff.

• Attend National Meetings for new food and service initiatives to be taught back at a regional level.
• Trained front of the house positions at new store openings Coordinated 4 new store openings, trained at a total of 14 store openings Facilitate in store and regional meetings.
• Supported Chief Operating Officer with daily operational functions.
• Researched and updated all required materials needed for firm and partners.
• Worked directly with Home Office, Joint Venture Partners and Managing Partners
•  to achieve World Class Training Programs and Grass Roots.Accomplishments. •Assisted in traveling to Afghanistan and Turkey to feed the troops in 2009. •Received employee of the year January 2014. •Certified in food handling and techniques of alcohol management Summary New Store Opening Trainer and Coordinator. 
• •Responsible for the direct leadership and training for Front of House positions. •As a result of my performance I was asked to become a Training Coordinator. •Responsible for the leadership of the training team, coordinating classroom session, travel for trainers, activities, and imbedding the Carrabba's culture in a new restaurant opening. 
• •Foster a best in class training program in my region of 7 restaurants. •Responsible for teaching all new roll out initiatives, conducting area meetings. •Compile and review daily sales reports, weekly budgets and monthly inventories for the region. 
• •Reporting to my respective restaurants as well as to my