Alexis A. Neal
Hyattsville,MD
Summary
Personable, friendly and solution-oriented Customer Service Professional with over 9 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and technical support. Dedicated to customer loyalty and satisfaction.
Overview
11
11
years of professional experience
Work History
Team Member Concierge
Sodexo- Hilton Worldwide HQ
03.2024 - Current
- Implemented a new system for tracking vendor relationships, resulting in improved service offerings and employee satisfaction.
- Successfully managed 75% of travel bookings monthly, maintaining high customer satisfaction ratings.
- Received commendations for exemplary customer service from both employees and management.
- Responded to employee requests promptly, professionally, and courteously.
- Provided exceptional service to employees by arranging personal and convenience services.
- Issued facility access cards, scheduled meeting rooms, and assisted various departments with administrative tasks.
Customer Service Specialist
ASH. INC
03.2022 - 11.2022
- Utilized ASH customer service software and Zendesk to create tickets, manage interactions, and track customer satisfaction.
- Answered over 50 incoming calls daily on the ASH telephone system in a professional, accurate, timely and courteous manner.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
Accreditation Associate
Council For The Accreditation Of Educator Prep
12.2014 - 10.2021
- Oversaw Site Visitor Overview Committee for annual Accreditation Council Meeting to develop new policies and recruitment, retraining, and retaining procedures.
- Provided customer service to all of CAEP's constituents: Board Members, over 793 Colleges, 900 volunteers, and 39 State Consultants.
- Assisted with day-to-day operations and administrative tasks such as Zendesk ticketing for CAEP EPPS, and prepared invoices for CAEP annual dues.
Front Desk Concierge
Bozzuto Management Company
09.2014 - 09.2018
- Greeted residents and guests upon arrival, offered assistance, and answered questions
- Liaised with janitorial and maintenance staff to address requests and complaints made by residents
- Maintained clean and organized front desk and common areas
Hotel Night Auditor
The Four Seasons Hotel
04.2013 - 06.2014
- Conducted nightly audits of hotel financial transactions to ensure accuracy and completeness.
- Implemented new procedure for auditing room revenues, resulting in 15% reduction in errors.
- Recognized for consistently achieving high guest satisfaction scores in post-stay surveys.
- Streamlined check-in and check-out process, reducing wait times by 20%.
- Resolved guest inquiries and concerns promptly and effectively, ensuring guest satisfaction.
Education
Associate - Hospitality Management
The Culinary Institute of America
Hyde Park, NY02.2013
Skills
- Customer Service
- Microsoft Office
- G-Suite
- Supply Management
- Excellent Communication
- Data Entry
- Zendesk
- iCloud
- Planning and Coordination
- Technical Support
- Administrative support
Timeline
Team Member Concierge
Sodexo- Hilton Worldwide HQ
03.2024 - Current
Customer Service Specialist
ASH. INC
03.2022 - 11.2022
Accreditation Associate
Council For The Accreditation Of Educator Prep
12.2014 - 10.2021
Front Desk Concierge
Bozzuto Management Company
09.2014 - 09.2018
Hotel Night Auditor
The Four Seasons Hotel
04.2013 - 06.2014
Associate - Hospitality Management
The Culinary Institute of America
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