Alex Saimon De Melo Silva
Waldorf
Summary
Dynamic professional with a strong background in customer service and quality assurance, notably at Sun Pharmaceutical Industries. Proven ability to enhance guest experiences and ensure compliance with regulatory standards. Skilled in documentation management and problem-solving, consistently delivering exceptional results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Unwind Wellness Center
09.2025 - Current
- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival experience.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Assisted in maintaining front desk operations, ensuring cleanliness and organization of the lobby area.
Server
The Grill From Ipanema
07.2024 - Current
- Provided excellent customer service by greeting and assisting guests with menu selections.
- Learned and adhered to food safety protocols and sanitation practices in a fast-paced environment.
- Maintained cleanliness of dining area, ensuring a welcoming atmosphere for patrons.
- Assisted in setting up dining areas for special events, enhancing guest experiences.
Quality Assurance Analyst
Sun Pharmaceutical Industries
04.2019 - 07.2024
- Conducted quality inspections and audits to ensure compliance with FDA, cGMP, and internal standards.
- Developed and maintained SOPs, CAPAs, and deviation reports, improving documentation accuracy and regulatory readiness.
- Collaborated with cross-functional teams (Production, R&D, Regulatory Affairs) to resolve quality issues and implement corrective actions.
- Performed batch record reviews and released products in accordance with regulatory and company guidelines.
Education
Bachelor of Science - Pharmacy
Universidade Salgado De Oliveira
Goiania, Brazil12-2018
Skills
- Customer service
- Problem-solving skills
- Administrative skills
- Documentation Management
- Risk assessment
- Good Manufacturing Pratice (GMP)
Languages
Portuguese
Native or Bilingual
Timeline
Front Desk Agent
Unwind Wellness Center
09.2025 - Current
Server
The Grill From Ipanema
07.2024 - Current
Quality Assurance Analyst
Sun Pharmaceutical Industries
04.2019 - 07.2024
Bachelor of Science - Pharmacy
Universidade Salgado De Oliveira