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Alexus Carroll
Upper Marlboro
Summary
Dynamic professional with extensive experience in team leadership and operations management. Skilled in fostering a positive work environment, mentoring staff, and streamlining processes to drive performance and service quality.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Amazon
Springfield, VA
09.2020 - 03.2026
- Led team in achieving operational efficiency through process improvements and strategic planning initiatives.
- Mentored staff to enhance performance and ensure adherence to company standards and best practices.
- Streamlined inventory management processes, resulting in improved accuracy and reduced discrepancies.
- Developed training programs that increased employee engagement and skill development across departments.
- Conducted performance reviews, providing constructive feedback to support professional growth of team members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Lead Grill Cook
FLIK Hospitality
New Carrollton, MD
07.2018 - 04.2019
- Supervised daily grill operations, ensuring adherence to food safety standards and quality control protocols.
- Trained and mentored junior staff in grilling techniques and kitchen best practices.
- Streamlined cooking processes, enhancing efficiency during peak service hours.
- Collaborated with management to develop seasonal menus that align with customer preferences.
- Promoted a culture of safety in the workplace by diligently following all established protocols for proper use of equipment and handling hazardous materials.
- Cleaned and maintained kitchen equipment regularly.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
Education
High School Diploma -
Friendly High School
Fort Washington, MD05-2013
No Degree - Culinary Arts
Prince George's Community College
Upper Marlboro, MD10-2017
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Operations management
- Staff training and development
- Workload management
Timeline
Assistant Manager
Amazon
09.2020 - 03.2026
Lead Grill Cook
FLIK Hospitality
07.2018 - 04.2019
No Degree - Culinary Arts
Prince George's Community College
High School Diploma -
Friendly High School