JENNIFER BRANDL
Rising Sun
Summary
High-performing Bank Customer Service Representative with extensive experience providing exceptional service and support in fast-paced banking environment. Skilled in resolving customer issues, providing financial advice and cross-selling bank products. Strong communicator and problem-solver committed to helping customers achieve financial goals. Dedicated candidate ready to employ solid customer service skills in banking industry. Skilled at negotiations with focus on sales and promotions. Reliable and committed to providing personalized and efficient service to customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Customer Protection Sr. Coordinator
Capital One, N.A
12.2023 - Current
- Demonstrate the ability and willingness to learn, be flexible, and adapt to and embrace change
- Demonstrate exceptional attention to detail in all aspects of the role
- Maintain a positive attitude
- Be open to feedback
- Demonstrate a strong customer focus rooted in empathy
- Communicate effectively with peers, other departments, management, and customers through verbal and written methods
- Exercise excellent judgment, problem-solving and independent decision-making skills
- Demonstrate exceptional active listening, questioning, call control, and de-escalation techniques
- Be proactive, have effective time management and organizational skills
- Be technologically proficient and have troubleshooting techniques
- Demonstrate team-orientation through strong attendance and dependability
Bank Voice Customer Service
Capital One
10.2022 - Current
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
Food and Beverage Manager
Wawa Inc
11.2008 - 10.2022
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Education
GED -
Butler Area Senior High School
Butler, PA04.1992
Skills
- Balance Verification and Reconciliation
- Communications Strategies
- Night and Safe Deposit Procedures
- Team Cooperation
- Customer Service and Assistance
- Financial Transactions
- Customer Relationship Management
- Count Currency
- Staff Assistance
- Cash Register Operations
- Customer Standards Compliance
- Deposit Funds
- Effective Customer Communication
- Account Services
- Bank Deposits
- Call and Email Handling
- Cashier's Checks
- Balance Cash Drawers
- Manage Customer Accounts
- Accounts Payable and Accounts Receivable
- Information Processing
- Pleasant and Personable
- Identity Verification
- Sorting and Filing
Timeline
Customer Protection Sr. Coordinator
Capital One, N.A
12.2023 - Current
Bank Voice Customer Service
Capital One
10.2022 - Current
Food and Beverage Manager
Wawa Inc
11.2008 - 10.2022
GED -
Butler Area Senior High School
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