ALIA GREENE
Gwynn Oak
Summary
Customer service and operations professional with extensive experience in hospitality and front desk operations. Proven skills in inventory management, team supervision, and guest relations. Recognized for accuracy in documentation and efficiency in organizational processes. Committed to delivering client-focused service and fostering reliable, effective administrative environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Night Audit Lead
Hotel Indigo
03.2024 - Current
- Manage detailed financial spreadsheets, reports, and monthly reconciliations.
- Process master arrival reports and verify deposits with consistent accuracy.
- Maintain compliance with AR codes, forms, and guest files.
- Provide exceptional service and assist guests with inquiries and directions.
Night Auditor
Marriott Inner Harbor at Camden Yards
12.2022 - 02.2024
- Managed monthly department financials and processed prepaid reservations.
- Ensured proper posting and documentation of all financial transactions.
- Maintained organized, accurate paperwork.
- Delivered consistent, positive customer service.
Night Audit
BWI Westin
04.2020 - 03.2022
- Prepared nightly audit reports and department financials.
- Verified guest information, processed payments, and ensured accuracy.
- Supported front desk operations while maintaining strong customer service.
T-Mobile Associate
T-Mobile
01.2020 - 05.2020
- Assisted customers with phone purchases, upgrades, and account inquiries.
- Provided technical troubleshooting and device support.
- Maintained accurate sales transactions and updated customer accounts.
- Delivered friendly, customer-centered service in a fast-paced retail environment.
- Position ended due to store closure during COVID shutdown.
Night Audit Lead
Aloft/Element Hotels
05.2013 - 03.2020
- Oversaw nightly audit operations including financial reconciliation and guest interactions.
- Ensured accurate processing of reservations, deposits, and AR codes.
- Maintained organized records and delivered efficient service.
Swim Coordinator
YMCA
01.2017 - 01.2019
- Directed and managed the swim program operations at the center.
- Oversaw the front desk, answered calls, and coordinated staff meetings and training sessions.
- Organized major YMCA events (Family Fun Day, Swimter Wonderland, Turkey Trot).
- Supervised and trained swim instructors while acting as liaison between staff and leadership.
- Promoted from Head Lifeguard to Swim Coordinator.
Swim Coach
Baltimore City College High School
12.2012 - 02.2018
- Taught swim techniques and competitive training to students ages 14-17.
- Ensured stroke refinement and preparedness for competitions.
- Instructed students on essential water safety and survival skills.
Pantry Supervisor
M&T; Bank Stadium
09.2014 - 01.2015
- Maintained inventory accuracy, restocked supplies, and monitored food rotation standards.
- Ensured compliance with health and safety regulations and maintained a clean environment.
- Supervised pantry staff and volunteers, including scheduling and training.
- Managed distribution of food and supplies to designated locations efficiently.
- Tracked donations, intake records, and daily operational data.
- Resolved operational issues such as shortages, equipment problems, and guest concerns.
Night Auditor
The Ivy Hotel
01.2013 - 05.2013
- Completed financial reports, processed nightly transactions, and verified guest accounts.
- Ensured documentation accuracy and smooth front desk operation.
Education
High School Diploma -
Baltimore City College High School
Baltimore, MD01.2004
Some College (No Degree) - Psychology
Catonsville Community College
CatonsvilleSome College (No Degree) - English
Morgan State University
Baltimore, MDSkills
- Customer service and communication
- Client interaction
- Administrative operations
- Financial reporting
- Inventory management
- Documentation accuracy
- Staff training and leadership
- Microsoft Office suite
- PMS systems expertise
- Organizational efficiency
- Problem solving and conflict resolution
Certification
CPR, First-Aid, AED & Lifeguard Certification-Red Cross Issued
Timeline
Night Audit Lead
Hotel Indigo
03.2024 - Current
Night Auditor
Marriott Inner Harbor at Camden Yards
12.2022 - 02.2024
Night Audit
BWI Westin
04.2020 - 03.2022
T-Mobile Associate
T-Mobile
01.2020 - 05.2020
Swim Coordinator
YMCA
01.2017 - 01.2019
Pantry Supervisor
M&T; Bank Stadium
09.2014 - 01.2015
Night Audit Lead
Aloft/Element Hotels
05.2013 - 03.2020
Night Auditor
The Ivy Hotel
01.2013 - 05.2013
Swim Coach
Baltimore City College High School
12.2012 - 02.2018
High School Diploma -
Baltimore City College High School
Some College (No Degree) - Psychology
Catonsville Community College
Some College (No Degree) - English
Morgan State University