Alice Guillen
Laurel
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
15
15
years of professional experience
Work History
Leasing Associate
Corvias
11.2023 - Current
- Assisted prospective tenants in finding suitable rental units by providing detailed information about available options.
- Prepared lease agreements and collected security deposits from new tenants.
- Maintained tenant files, including leases, applications, and other documents related to the leasing process.
- Achieve revenue goals by demonstrating the value of community features as they relate to the customer's unique needs and showing the variety of market-ready homes available to close the sale, while adhering to company policies and fair housing guidelines.
- Build and maintain positive relationships with residents by promptly and thoroughly responding to resident concerns, questions, and requests while adhering to company policies and fair housing guidelines.
- Perform the resident move-in, move-out, and eviction processes, including all associated inspections, notifications, and paperwork.
- Promote a high-quality living environment by monitoring resident compliance with community policies, including enforcing standards and educating residents about policies, as needed.
Human Resources Intern
Digiflight
09.2019 - 02.2020
- Prepared onboarding documents for new hires, such as contracts and employee handbooks.
- Organized and maintained personnel records in a secure database.
- Participated in staff meetings to discuss company policies and procedures related to human resources management.
- Scheduled or conducted new employee orientations.
- Provided administrative support to HR team members including tracking of vacation days and other employee benefits.
Leasing Professional
Morgan Properties
06.2016 - 06.2018
- Conducted apartment tours, answered questions and highlighted marketing features and benefits of the property
- Processed and verified lease applications in a timely manner which increase the likelihood of successful rentals
- Collected application fees and deposits and kept precise records of all financial transactions
- Recorded and prepared all cash receipts for bank deposits
- Thorough knowledge of lease terms, specifications and all community policies
- Knowledgeable of required telephone and sales techniques
- Knowledgeable of current market conditions
- Fully informed of current rental rates, sizes, locations and all amenities of property
- Maintain contact with all apartment locator services and local businesses to provide informational material
- Updated periodically
- Responsible for 'shopping' competitive properties
- Develop full knowledge of application information required, screening processes and policies regarding rentals
- Responsible to conduct out-reach marketing at least once per week
- Develop and maintain an on-going resident retention program under direction of Community Manager
- Responsible to play an active role in the renewal process
- Responsible for proper maintenance of all resident and property files
Server
Argyle Country Club
02.2011 - 06.2016
- Providing excellent customer service
- Verifying that customers are satisfied with their orders
- Taking reservation phone calls
- Greeting customers at the door
- Cash register operation
- Point of contact in events such as weddings, festivals, meetings, etc
- Providing a homely atmosphere for the members
- Trained new employees
- Helped develop training sessions
- Making sure all steps of service were provided in orderly fashion
Intern in Youth Committee
Casa De Maryland
08.2011 - 03.2012
- Rotate receptionist duty and provide administrative support to staff as needed
- Database management skills
- Strong organizational skills, ability to multitask
- Strong research skills, experience with both qualitative and quantitative analysis
Education
Diploma -
John F. Kennedy High School
Silver Spring, MDAssociate Degree - Hospitality Management
Montgomery College
Rockville, MDSkills
- Customer Service
- Hospitality Management
- Reliable
- Flexible
- Hard Working
- Team Player
- Excellent Communication Skills
- Windows XP
- PowerPoint
- Microsoft Word
- Excel
- Outlook
- Jonas System
- POS System
- Yardi
- Entrata
- Bookkeeping
- Invoice Processing
- Appointment Scheduling
- Office Administration
- Recordkeeping
- Calendaring
- Human Resources Management (HRM)
Languages
English
Professional
Spanish
Professional
Timeline
Leasing Associate
Corvias
11.2023 - Current
Human Resources Intern
Digiflight
09.2019 - 02.2020
Leasing Professional
Morgan Properties
06.2016 - 06.2018
Intern in Youth Committee
Casa De Maryland
08.2011 - 03.2012
Server
Argyle Country Club
02.2011 - 06.2016
Diploma -
John F. Kennedy High School
Associate Degree - Hospitality Management
Montgomery College