Alicea Worthington
Dundalk
Summary
Experienced in team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain a positive work environment. Proven track record of enhancing team performance and maintaining operational efficiency.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Qdoba Mexican Eats
08.2024 - Current
- Managing Restaurant Operations.
- Overseeing the training, development, and advancement of team members.
- Ensuring a clean and organized work environment is maintained at all times.
- Providing guests with exemplary customer service.
- Recognizing and strictly adhering to all sanitation, safety, and operational procedures.
- Monitoring sales and labor to uphold positive financial performance.
- Addressing inquiries, complaints, and concerns from both customers and employees.
- Coordinating the weekly procurement of produce and equipment.
- Managing inventory levels and implementing product rotation.
Crew Member
Qdoba Mexican Eats
04.2024 - 08.2024
- Uphold a clean and organized work environment.
- Ensure the restocking and rotation of products are conducted efficiently.
- Provide guests with exemplary customer service.
- Recognize and comply with all sanitation, safety, and procedural guidelines.
- Accurately process both cash and card transactions.
Crew Member
Qdoba Mexican Eats
04.2023 - 04.2024
- Uphold a clean and organized work environment.
- Ensure the restocking and rotation of products are conducted efficiently.
- Provide guests with exemplary customer service.
- Recognize and comply with all sanitation, safety, and procedural guidelines.
- Accurately process both cash and card transactions.
Server
IHOP
08.2021 - 08.2023
- Effectively manage and address the needs of multiple guests simultaneously.
- Accurately process both cash and card transactions.
- Deliver exceptional customer service.
- Ensure the cleanliness and organization of the work and dining areas.
- Restock and maintain an orderly inventory.
Bloomberg Intern
Maryland Center for History and Culture
07.2022 - 08.2022
- Documented the proceedings of a Summer Teacher Institute.
- Updated various social media platforms.
- Developed a tour guide for an exhibit.
- Acquired proficiency in Canva and Adobe Photoshop.
- Provided insights regarding current exhibits.
Education
Community College of Baltimore County
10.2023
High School Diploma -
Baltimore Leadership School For Young Women
06-2023
Skills
- Organizational Skills
- Effective Communication
- Customer Service Proficiency
- Collaborative Team Orientation
- Active Listening Abilities
- Adaptability
- Cash handling
- Employee training
- Staff management
- Inventory control and record keeping
Timeline
Shift Supervisor
Qdoba Mexican Eats
08.2024 - Current
Crew Member
Qdoba Mexican Eats
04.2024 - 08.2024
Crew Member
Qdoba Mexican Eats
04.2023 - 04.2024
Bloomberg Intern
Maryland Center for History and Culture
07.2022 - 08.2022
Server
IHOP
08.2021 - 08.2023
Community College of Baltimore County
High School Diploma -
Baltimore Leadership School For Young Women
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