Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alicia Diggs

Beltsville

Summary

A proactive individual seeking an analyst-level position with over ten years of administrative experience and proven knowledge in project coordination, meeting planning, and task management, to effectively support a mission-driven organization.

Overview

13
13
years of professional experience

Work History

Management Analyst (Contractor)

National Institutes of Health (NIH)
Rockville
04.2024 - Current
  • Institute: National Institute of Neurological Disorders and Stroke (NINDS), Division of Extramural Activities (DEA)
  • Provides analysis and advisory services regarding management functions.
  • Advises senior staff regularly and provides technical information on committee management policy to the Committee Management Officer (CMO) and assigned officials.
  • Offers technical advice for operating chartered committees to regular members, Special Government Employee (SGE) members, experts, consultants, the NIH Director and Deputy Director, Scientific Directors, Executive Officers, and other staff.
  • Guides staff regarding policies and procedures related to Council Meetings and Special Emphasis Panels (SEPs).
  • Prepares a variety of management and administrative studies to analyze and evaluate internal procedures, policies, processes, and systems to improve efficiency.
  • Analyzes Federal, DHHS, and NIH legislation, regulations, and policies for compliance; develops requests for waivers from membership requirements for assigned Integrated Review Groups (IRG).
  • Analyzes gathered data and develops solutions or alternative methods of proceeding.
  • Reviews and comments on new or proposed changes to existing policies, procedures, or systems.
  • Observes operations, documents standard practices, and develops new standard operating procedures (SOP) and instructions.
  • Prepares reports in areas such as budget, procurement, human resources, and travel.
  • Prepares reports and presentations for meetings.
  • Assists in the development of special reports for assigned Office of the Director (OD) committees, under deadlines.
  • Reports include the annual GSA report, quarterly female and minority representation report, annual PHS report, annual Agency Ethics Report, and various statistical reports.
  • Assists operational and program staff in identifying, capturing, and evaluating unique performance criteria.
  • Performs in-depth analysis and statistical comparisons of organizational data and information.
  • Collaborates with data analysts to write queries and packages for deep analysis of business data, preparing advanced reports and technical documentation of findings.
  • Aids program managers in developing annual budgets based on historical and projected future spending.

Management Analyst III (Contractor)

National Institutes of Health (NIH)
Rockville
03.2022 - 04.2024
  • Institute: National Institute of Neurological Disorders and Stroke (NINDS), Division of Neuroscience (DON)
  • Supports the Repair and Plasticity cluster, a team of eight, to coordinate aspects of recruiting processes, beginning with CV triage and review, scheduling interviews, both in-person and virtual, preparing Zoom meeting seminars for interviewees, arranging debrief meetings with interviewers, and scheduling follow-up reference checks for the Administrative Team Lead.
  • Coordinate new hire orientation for employees, including the inspection of workspace, coordination of telephone number, laptop/electronic device pickup, and provision of office supplies.
  • Provide a hire with an overview of the NINDS organizational chart, offer insight on mandatory meetings, and important IC contacts.
  • Ensure that new hire information is on the most updated email distribution lists.
  • Review and clarify the NINDS intranet and NIH websites.
  • Gather and analyze information about processes and programs within NINDS; prepare reports and related documents for review and input to enhance programs, policies, and activities.
  • Maintain office records, including office procurements and reimbursements.
  • Design and coordinate systems for communications among staff to facilitate the efficient flow of information relating to projects and program activities.
  • Arrange travel for staff members to represent NIH/NINDS at conferences, workshops, and meetings while ensuring the most cost-effective travel methods are selected to circumvent audit discrepancies.
  • Collaborated with Dr. Sahana Kukke, PhD, Program Director, will coordinate and provide administrative support for the ongoing planning and development of the Trans-NIH Engineering Collective, which concentrates on areas of common concern within Extramural Engineering programs at NIH.
  • Organized and scheduled bi-weekly meetings for the Trans-NIH of planning team to collaborate and develop group initiatives and track progress to be presented to the larger collective.
  • Collaborated with the IT Specialist to create a website, an email, and distribution list for both internal NIH members and the public to provide announcements and resources to provide an easily assessable communication database for shared information.
  • Collaborated with the NINDS ONCE Office for a specialized team graphic to increase the team’s recognition and identification.
  • Compiled NINDS grants data from 2012-2022 from QVR and facilitated an analysis of the identified trends in application funding.
  • Developed outreach solutions to bridge the gaps identified in the funding trends.
  • Collaborated with the IT team to develop and centralize the National Institutes of Health (NIH) and National Institute of Neurological Disorders and Stroke (NINDS) Travel Request database as a more efficient workflow for travelers to indicate travel preferences and to create a more effective workflow between administrative staff and program staff.

Executive Assistant to the Director (Contractor)

National Institutes of Health (NIH)
Bethesda
08.2021 - 03.2022
  • Institute: National Heart, Lung, Blood Institute (NHLBI)
  • Supported the Division Director, Dr. Gary Gibbons’ activities include performing a variety of day-to-day project coordination and management functions, and working with the Office of the Director staff on joint projects and tasks to ensure the directors' preparation for all engagements.
  • Maintained calendars and shared calendars for division leaders, coordinating with administrative staff to increase efficiency, and arranged for a staff member to represent the organization at conferences and meetings by establishing appointment priorities and rescheduling or refusing appointments or invitations.
  • Summarized the content of incoming materials, specially gathered information, for meetings to assist the program director in coordinating the new information and drawing attention to important parts or conflicts.
  • Updated executives weekly on changing business needs by thoroughly documenting internal and client meetings. Then, using this information to find tangible changes in processes that will lead to better results.

Program Support Assistant (Contractor)

National Institutes of Health (NIH)
Bethesda
06.2019 - 08.2021
  • Institute: National Institute of the Office of AIDS Research.
  • Collaborated with Dr. Yvette Edghill Spano served as the task lead in the Office of AIDS Research for World AIDS Day 2020 by developing a system to monitor, track, and update the event checklist through to completion.
  • Collaborated with operations team members to create, analyze, and update policies and best practices to improve the quality and effectiveness of the OAR office procedures.
  • Reviewed operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
  • Managed the new hire onboarding process of OAR for contract and federal hires, in addition to conducting the new hire orientation seminars, and developing and maintaining onboarding and training material.
  • I prepared and drafted the managerial staff agendas for the monthly OAR all-hands meetings, and I transcribed the meeting minutes for documentation.
  • Updated and maintained the Operations Director’s and shared calendars for multiple staff members to organize weekly departmental meetings, take meeting minutes, and follow up on actions.
  • Served as the OAR point of contact on relevant NIH enterprise systems, including Sunflower, and also prepared and organized IC records and equipment for audit review.
  • Planning and execution of meetings and workshops.
  • Obtain IC approval, secure meeting space, prepare the meeting agenda, and send attendee invitations.
  • Develop meeting logistics (seating charts, talking points, tent cards, and COI).
  • Prepare relevant documents for staff, speakers, and attendees (scientific journals, speaker bios).
  • Select the production team for event coverage (e.g., Script Supervisor, Camera Operator, Live feed).
  • Supported the OAR communications team in preparing documents, scheduling Hootsuite social media postings, and assisting in drafting OAR correspondence for written material and web content.

Care Transition Coordinator

Adventist Home Health Care Services
Silver Spring
11.2014 - 06.2019
  • Coordinated in-home physical and vocational rehabilitation evaluations, and monitored client progress to ensure treatment goals were met.
  • Cultivated and maintained relationships with community referral sources, increasing monthly referrals from hospitals and rehab facilities.

Front Desk Operator/Supervisor

Optimal Health Physicians
Rockville
10.2012 - 11.2014
  • Supervised and trained front desk staff on daily operations to ensure optimal performance and improve patient care practices.
  • Developed daily operational plans for Lyme disease clinic staff to ensure consistent and efficient procedures.

Telephone Operator

Chuck Levin’s Music Center
Wheaton
07.2012 - 02.2013
  • Managed high-volume inbound customer calls, responding to inquiries and directing calls to appropriate departments.
  • Increased store sales by efficiently routing customer calls and addressing queries regarding products and services.

Education

Certificate of Technical Studies - Certified Clinical Medical Assistant

American Careers Institute
Wheaton, MD
01.2011

High School Diploma -

Albert Einstein High School
Kensington, MD
06.2009

Skills

  • Operating Systems: Windows, macOS
  • Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, OneNote
  • Collaboration Tools: SharePoint, OneDrive, Microsoft Teams, Skype for Business, Microsoft Stream
  • Video Software: WebEx, Zoom, Microsoft Teams
  • Adobe Acrobat

NIH Software and Certifications

  • ITAS
  • Sunflower
  • NIH Property Management
  • Introduction to NIH Property Management (NBS)
  • NIH Property Management Portal (NPMP) for Property Officers
  • Purchasing Online Tracking System (POTS)
  • QVR (Query View Report)
  • eRA Commons (Grant Cycle System)
  • Secure Payee Registration System (SPRS)

Accomplishments

  • Office of AIDS Research (OAR) Peer Recognition Award, 01/21
  • University of Maryland Global Campus Dean’s List Recipient, 05/21
  • NINDS Director's Award, 11/22
  • NINDS Director's Award, 11/23
  • NINDS Director's Award, 11/24

Timeline

Management Analyst (Contractor)

National Institutes of Health (NIH)
04.2024 - Current

Management Analyst III (Contractor)

National Institutes of Health (NIH)
03.2022 - 04.2024

Executive Assistant to the Director (Contractor)

National Institutes of Health (NIH)
08.2021 - 03.2022

Program Support Assistant (Contractor)

National Institutes of Health (NIH)
06.2019 - 08.2021

Care Transition Coordinator

Adventist Home Health Care Services
11.2014 - 06.2019

Front Desk Operator/Supervisor

Optimal Health Physicians
10.2012 - 11.2014

Telephone Operator

Chuck Levin’s Music Center
07.2012 - 02.2013

Certificate of Technical Studies - Certified Clinical Medical Assistant

American Careers Institute

High School Diploma -

Albert Einstein High School

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Alicia Diggs