Alicia Gee
Middle River
Summary
Diligent Banker with robust background in banking, specializing in utilizing strong analytical skills and in-depth financial knowledge to provide effective banking solutions. Proven track record in enhancing client satisfaction through tailored financial solutions, customer service, and effective risk management. Demonstrated expertise in team collaboration and meeting sales goals.
Overview
5
5
years of professional experience
Work History
Banker Teller
M and T Bank
6889 Loch Raven Blvd
01.2022 - Current
- Managed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Developed relationships with clients to understand financial needs and provide tailored banking solutions.
- Processed loan applications, verifying documentation and assessing creditworthiness for approval decisions.
- Educated customers on features and benefits of banking products and services.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Trained new staff on bank policies, procedures, and customer service best practices to ensure high standards.
- Analyzed market trends to identify opportunities for product offerings that meet client demand effectively.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Education
Associate of Science - Nursing
The Community College of Baltimore County
Catonsville, MD08-2028
Skills
- Cash handling
- Cash processing
- Processing transactions
- Cash management
- Bank sales
- Meeting sales goals
- Customer service
- Education on all products and services
- Supervisory skills
- Team coaching and training
- Analytical thinking and problem solving
- Supervisor Authority
- Product promotion
- Persuasive communication style
Timeline
Banker Teller
M and T Bank
01.2022 - Current
Associate of Science - Nursing
The Community College of Baltimore County